Primary Care Manager
6 months ago
The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.
Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced **Primary Care Manager **to join our team Temporary and Permanent positions available.
**Position Overview**:
The Primary Care Manager is responsible for the implementation of strategic and operational objectives of the PCN across medical homes through management of multidisciplinary teams, relationship development with member physicians, and leadership and engagement in medical home optimization efforts. Reporting to the Clinical Director and working in collaboration with the management team, the Primary Care Manager is responsible for the integration of PCN programs and processes. The Primary Care Manager also collaborates with the Quality Improvement team and Clinical Educator team towards Medical Home Optimization within member physician clinics.
The Primary Care Manager will work with member physicians, multidisciplinary team members, clinic office staff, and local and regional programming to ensure a high quality of evidence-based health care to the practice population.
**Key Roles and Responsibilities**:
**People Leadership and Team Development**
- Provides support to each member of their team to ensure they are functioning to full scope and utilizing their strengths most effectively so that the team operates at an optimal level.
- Encourages team members to access educational opportunities, including case conferences (if clinical), in-services, and external courses / conferences that align with their professional development goals.
- Responsible for own professional development through a variety of strategies highlighted in personal development plan.
- Assists in the implementation of strategies for improving the quality and provision of care for the practice population.
- Builds dynamic and highly engaged collaborative relationships with medical homes; engages teams and member physicians in ESPCN priority initiatives to optimize delivery of primary care services.
- Understands practice protocols including assessments; initiates and implements management strategies and provides appropriate follow-up.
- Makes professionally autonomous and principle-based decisions to enhance program integration in member physicians’ offices.
- Chairs monthly discipline meetings, committee meetings, and team meetings.
**Program Development & Implementation**
- Participates and, where appropriate, leads in the development, implementation, and evaluation of appropriate, efficient, and valued PCN programming such as clinical programs and quality improvement initiatives.
- Develops and implements relevant and necessary protocols and procedures required for consistent service delivery.
- Identifies the necessary resources and recommendations related to program areas to the Clinical Director.
- Works with the Evaluations Manager to ensure appropriate program metrics are identified, tracked, and evaluated on a regular basis. Responsible for the management of program reporting.
- Provides input/feedback to Clinical Director related to system integration needs and challenges. Supports and participates in system integration and collaboration initiatives at the clinic and team level.
**Management**
- Works collaboratively and effectively with other Primary Care Managers and clinic teams to ensure that all processes are consistent across the teams and mitigates duplication of effort between teams.
- Assists in the development of policies and protocols for primary care providers.
- Along with other team members, coordinates with Alberta Health Services and other zone partners to ensure relevant regional programming is effectively used.
- Ensures the maintenance of accurate records and documentation related to decision-making and critical communications.
- Effectively represents the team as needed, with internal (e.g. PCN member physicians) and external (e.g. Alberta Health Services) stakeholders.
- Point of contact for all issues / concerns of patients for which the team is responsible.
- Manages human resource administration such as scheduling, vacation requests, coverage, and payroll / time management for direct reports.
- Provides continuous feedback to team members, both positive an
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