Proactive Care Coordination Lead

21 hours ago

Edmonton, Canada Edmonton Southside Primary Care Network Full time

**Edmonton Southside Primary Care Network - Proactive Care Coordination Lead (PCC-Lead)**

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced full-time, permanent **Proactive Care Coordinator Lead **to join our team

**Position Overview**:
The Proactive Care Coordination Lead (PCC-Lead) reports to the Quality Improvement Manager. This position is responsible for leading and managing Proactive Care Coordination Assistants (PCCAs), who work at multiple clinics across the PCN. PCCAs use the clinic’s electronic medical record (EMR) to identify and contact patients on a physician’s panel who are due for preventative health screening and chronic disease management appointments. This work is tracked in the EMR and outcomes are reported to the PCN. The PCC-Lead will ensure the PCCAs are following established, standardized processes and completing the role efficiently, with a high attention to detail.

**Key Roles and Responsibilities**:
The PCC-Lead will work closely with the Quality Improvement Manager, to implement strategic decisions related to the PCCA program.

Specifically, the PCC-Lead will
- Lead a team of 18-20 direct reports working remotely at multiple clinics
- Coordinate rotating PCCA schedules across 50+ clinics
- Manage the PCCAs, including day-to-day direction (scheduling, coverage), annual reviews, performance management, recruitment, training and education, and time management for direct reports.
- Provide support to each team member, to ensure they are utilizing their strengths effectively, are functioning at an optimal level and achieving their goal
- Continuous process improvement and efficiency boosting for the PCCA role
- Collaborate with internal and external stakeholders: Improvement Facilitators; EMR-Consultants; Primary Care Managers; clinic managers; physicians; to support successful integration of PCCAs throughout the PCN
- Collaborate with Primary Care Managers to coordinate integration of PCCAs into clinics, including arranging for Netcare access, remote EMR access, and confidentiality agreements
- Assist in the development of policies and protocols for the PCCA program
- Ensure PCCAs are adhering to the Health Information Act, and appropriate use of the Alberta Netcare portal
- Attend, and participate in, internal and external meetings as required

**Experience, Skills & Qualifications**:

- Post-secondary education with at least 5 years’ experience in a primary care setting (relevant combination of education and experience may be considered)
- Clinic management, and health care experience, especially in a Primary Care setting are assets
- Knowledge and use of primary care EMRs is required
- Experience leading teams, increasing efficiencies and managing change
- Respect and understanding of confidentiality; ability to act responsibility and accountably
- Excellent written and verbal communication skills, problem solving/critical thinking skills, and high accountability
- Analytical and problem-solving skills; ability to work on own initiative and to prioritize workload
- Awareness of strengths and limitations, professional development needs, and willingness to seek help when required
- Should behave responsibly, be accountable
- Excellent Written and verbal skills, problem solving/critical thinking skills.
- To support the vision and mission of the Primary Care Network.

**Why work for us?**

Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, education days, and professional development opportunities.

We thank all interested applicants, however due to the volume of resumes we receive, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $78,984.20-$103,648.01 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Work Location:

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