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Customer Service Representative
3 weeks ago
The Customer Service Representative will facilitate on a day-to-day basis customer order flow, with as a minimum, the following responsibilities:
**JOB SUMMARY AND ESSENTIAL DUTIES/RESPONSIBILITIES**:
- Work directly with account managers, sales personnel, manufacturing departments, vendors and related team members to develop and communicate all product requirements.
- Co-ordinate activities with production, finishing and shipping
- Monitor progress, and define specifications for orders, prepare and maintain other reports and provide quality customer service for internal sales staff and outside customers.
- Accessing, tracking and processing customer orders through the computer system, following and monitoring orders throughout production through to completion.
- Supporting scheduling with all aspects of production, ensuring project requirements or changes are communicated as needed.
- Prepare job dockets, purchase orders and paperwork to enable production workflow.
**SKILLS AND EXPERIENCE**
- Working knowledge of all printing processes including screen, digital, litho and dye sublimation is an asset
- Ability to adjust to frequent interruptions and changing priorities caused by expedited orders, production issues, or shipping delays
- Good time management and problem solving skills an asset along with a high level of understanding and use of excel spreadsheets is required to perform this job.
- Knowledge of kitting and packaging processing beneficial
- Experience with print MIS software and expert knowledge of the MS Office suite of software
- Highly proficient Excel skills
- Meticulous, detailed & accurate
- Ability to communicate effectively with coworkers, customers and outsourced partners
- Comfortable working in a team environment or independently.
**EDUCATION and/or EXPERIENCE**
- Post Secondary Preferred in a related discipline
- Experience in print industry an asset
EMPLOYER IS A PROUD PARTICIPANT IN THE AODA PROGRAM.
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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