IT and Facility Assistant

6 months ago


North York, Canada Progress Luv2Pak International Ltd. Full time

**The Company**

Progress Luv2Pak, with a legacy spanning over a century, stands as the foremost leader in retail packaging in Canada. Situated in Downsview, on the subway line, our sales network extends across Canada and the US, serving two distinct platforms:
**The Position**

As an IT and Facility Assistant, you'll be instrumental in ensuring seamless operations across our IT infrastructure and warehouse facilities. Your responsibilities will span from providing technical support to users and maintaining ERP systems to overseeing daily warehouse activities and ensuring compliance with safety standards.

**Reporting to**:Manager of Systems and Facilities

**Key Responsibilities**:

- Respond promptly to user inquiries and troubleshoot technical issues related to computers, software, and hardware.
- Research and implement solutions by consulting user guides, technical manuals, and other resources.
- Act as a liaison between the ERP team and other departments to facilitate communication and alignment on ERP-related initiatives.
- Perform hardware and software maintenance, including desktops, laptops, mobile devices, and network systems.
- Support warehouse operations by overseeing daily activities such as quality assurance, inventory control, logistics, and shipping.
- Ensure compliance with safety regulations and maintain a safe working environment within the warehouse.
- Participate in strategic planning sessions to align ERP initiatives with company objectives.
- Conduct website maintenance tasks as required.

**Education/Knowledge**
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Proven experience in implementing and managing ERP systems
- **Experience: 2 years minimum**:

- Experience with Office 365
- Strong knowledge of software troubleshooting techniques
- Working knowledge of Windows / Mac platforms
- Working knowledge of desktop / laptop hardware technologies
- Working knowledge of Microsoft networking technologies
- Must have Microsoft 365 Certification
- Experience in Shopify platform and administration
- Must have Salesforce Certified administrator

**Skills & Qualifications**:

- Strong interpersonal skills with the ability to communicate effectively both orally and in writing.
- Highly organized with excellent time management skills.
- Collaborative team player with the ability to multitask effectively.
- Fast-paced environment with tight deadlines and repetitive tasks.
- Ability to work under pressure while maintaining attention to detail.
- Flexibility to work flexible hours as needed.
- Have experience in working with ERP system and implementation.

**Other Benefits**:

- Free parking available
- **Work Term: One-year contract.**:

- Proficient in communicating and writing in English
- Mandarin is an asset

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person


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