Supervisor/game Master

3 weeks ago


Ottawa, Canada Jigsaw Escape Rooms Full time

**Desired Qualities**
- Ability to work very well within a team setting
- Ability to prioritize tasks and multitask effectively and efficiently
- Ability to delegate
- Maintaining a positive attitude
- Strong verbal and written communication skills
- Ability to problem solve
- Theater or hospitality experience are assets
- Evenings and weekend availabilities are required

**Responsibilities**
- Host escape rooms and manage reception experience in a personable and professional manner
- Manage customer reservations
- Maintain cleanliness of our facility
- Serve beverages and snacks in our licensed lobby area
- Provide excellent customer service to ensure each client's five-star experience
- **Problem Solving**:(with the team and customers)
- Handling escalated customer service problems or complaints
- Supporting and or providing assistance to any team member that needs it.
- Ensure close is properly executed
- Strong leadership skills
- Strong communication skill

**Please Note: The supervisor will also receive normal Game Master shifts. During the Game Master shift you will be under the supervision of another Supervisor. The Supervisor shifts will mostly take place during the evening but may have morning shifts as well.**

**Job Type**
- Full-time or Part-time

**Experience**
- At least 2 year in Customer Service is required

**Language**
- French and English Bilingualism required

If you are interested in working in a fun and challenging environment please submit your resume

We are looking forward to hearing from you

**Job Types**: Full-time, Part-time

Pay: $17.55-$21.00 per hour

Additional pay:

- Tips

Schedule:

- Day shift
- Night shift
- On call
- Weekends as needed

Application question(s):

- Do you have previous experience being a supervisor?

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person


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