50/50 Game Day Supervisor
6 months ago
The OSEG Foundation is looking for a high-energy, tech-savvy, reliable and customer-focused individual who craves working in a fast-paced and dynamic environment.The 50/50 Game Day Supervisor will oversee the operations and logistics of the 50/50 raffle draws on game days at TD Place. The Game Day Supervisor will also, supervise a group of staff who serve as on-site 50/50 Sellers at sporting events associated with the Ottawa Sports and Entertainment Group (OSEG) including Ottawa REDBLACKS, Ottawa 67’s, Ottawa BlackJacks, and Atlético Ottawa home games along with other special events.**_
What you’ll do:_**
- Support the 50/50 Campaign in all aspects of the events;
- Supervise and monitor the 50/50 Sellers;
- Assist with training of 50/50 Sellers;
- Motivate and inspire 50/50 Sellers for maximum results;
- Assign 50/50 Sellers to selling locations;
- Execute pre-event preparations and game day logistics (including ticket and kiosk set-up and tear-down, drawing of the winning number, reporting the winning number in a timely manner to OSEG distribution list, etc.);
- Troubleshoot technical issues with raffle system and POS devices;
- Complete prize winner claimant documentation;
- Provide a detailed post-event report;
- Seek ways to enhance the customer game-day experience in unique ways that focus on creating memorable moments;
- Serve as game day liaison with representatives from the Alcohol and Gaming Commission of Ontario (AGCO);
- Embody the OSEG mantra of One Team, One Vision;
- Exercise appropriate judgement in dealing with customer issues - and notifies and consults with team members to ensure client walks away feeling their complaint has been or is being dealt with in an appropriate manner;
- Sell 50/50 tickets as required;
- Show initiative and work with an appropriate level of independence.
**_
What’s needed:_**
- Excellent communication and engaging customer service skills;
- Ability to meet the physical requirements of the position including standing/walking/climbing stairs and moving equipment for extended periods of time;
- Experience managing staff;
- Strong leadership qualities and interpersonal skills;
- Background or experience in retail sales;
- Strong ability to problem solve and think on your feet;
- Ability to use technology and adapt to new tech features;
- Excels working in a large crowd with limited supervision;
- Organized and detail-oriented;
- Professional appearance and positive attitude;
- Must be at least 18 years of age;
- Ability to work evenings, weekends and holidays (as required);
- 5 to 15 hours per week (depending on the season);
- Bilingualism (English & French) is considered an asset;
- Able to provide a clear Criminal Records Check.
**_
Why OSEG?_**
OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.Our employees are empowered to make sure our customers and fans keep coming back - it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs.-
The OSEG Foundation’s mission is to be a catalyst for social change and leverage the power of sport to improve the lives of children and youth. All proceeds from the 50/50 raffle provide opportunities for kids to play, learn and develop through sports.
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