Supervisor, Security

6 months ago

Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

Overview:
The Security Supervisor will supervise a team of Security Officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open door policy

**Responsibilities**:

- The supervisor is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
- Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
- Provides first aid and medical attention as required.
- Presents a strong presence on the gaming floor.
- Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Other duties as assigned.
- Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- A minimum of a post-secondary diploma in Law and Security
- A minimum of one (1) year of supervisory experience in a related field
- A current First Aid/CPR Certificate, along with Non Violent Intervention Technique Certificate
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- The ability to obtain a Smart Serve license

SKILLS
- Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
- Working knowledge of computer software packages
- Previous gaming experience or knowledge of the gaming industry

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

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