Branch Representative

4 months ago


Ottawa, Canada The Group Master Full time

**Master, for over 70 years**
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
**It's good to work with us**
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

**What you will accomplish with us**:

- Provide an outstanding customer service;
- Process orders and quotations using different methods and support inside sales team with quotation requests;
- Manage all incoming phone calls in a professional manner;
- Source parts and/or equipment in collaboration with buying groups and suppliers;
- Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
- Build sustainable customer relationships and trust with customers account through open communication;
- Follow company guidelines, policies and procedures;
- Address customer's concerns and offer the best solution to solve the problem in a timely manner;
- Conduct physical inventory and maintain inventory accuracy and cleanliness;
- Various other related duties including on-call duties to support the branch as assigned by supervisor.

**What You Bring to Our Team**:

- Excellent verbal and written communication skills;
- Professional phone manner and customer service skills;
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Ability to multitask, prioritize, and manage time effectively;
- Problem solving abilities;
- High School Diploma;
- Good sales abilities and persuasiveness;
- Ability to work under pressure unsupervised;
- Strong work ethic and positive team attitude;
- Good organization skills;
- Professional demeanor;
- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
- Completion of professional degree in refrigeration, heating, ventilation (an asset);
- Safety footwear required.

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.


  • Branch Manager

    7 months ago


    Ottawa, Canada Royal LePage Team Realty Full time

    An immediate opportunity exists for a Branch Manager, to join our Management Team. Our extraordinary training, culture, support, and dynamic office environment elevates real estate careers to a truly exceptional experience. **SCOPE** The role includes all facets of day-to-day leadership, management, and operations of a full-service residential real...

  • Branch Manager

    2 weeks ago


    Ottawa, Canada National Bank of Canada Full time

    **Primary Locations**:Ottawa, Ontario**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in management at the National Bank means participating in the smooth operation of your branch and providing daily listening and coaching. As a Branch Manager, you are responsible for supporting and assisting the employees under...

  • Branch Manager

    2 weeks ago


    Ottawa, Canada Robertson Electric Wholesale Full time

    Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional service to...


  • Ottawa, Canada Royal LePage Performance Realty Full time

    Job description We are looking for the perfect fit to join a busy Ottawa Real Estate Brokerage in the Glebe area as Full-Time Branch Administrator. In this role you will be responsible for a variety of administrative tasks such as; assisting our Sales Representatives and their teams with their day-to-day duties, managing the onboarding of new Sales...

  • Branch Lead

    2 weeks ago


    Ottawa, Canada Chit Chats Full time

    Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Branch Manager

    7 days ago


    Ottawa, Canada Robertson Electric Wholesale Full time

    Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional service to...

  • Branch Manager

    2 weeks ago


    Ottawa, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our** **Ottawa HVAC** **Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to...

  • Branch Manager

    7 days ago


    Ottawa, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our** **Ottawa -HVAC** **Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to...

  • Branch Manager

    7 months ago


    Ottawa, Canada Arbor Memorial Inc Full time

    How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and...

  • Branch Advisor

    2 weeks ago


    Ottawa, Canada National Bank of Canada Full time

    **Primary Locations**:Ottawa, Ontario**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Branch Advisor at the National Bank in Ottawa, you'll live up to your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You'll adopt a friendly approach and provide...

  • Branch Advisor

    2 weeks ago


    Ottawa, Canada National Bank of Canada Full time

    **Primary Locations**:Ottawa, Ontario**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Branch Advisor at the National Bank in Ottawa, you'll live up to your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You'll adopt a friendly approach and provide...

  • Branch Manager

    8 months ago


    Ottawa, Canada Parts for Trucks Full time

    **Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. With operations coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers. We are currently seeking an experienced individual to join a respected team as **Branch...

  • Sac-osla Branch

    7 months ago


    Ottawa, Canada Speech-Language & Audiology Canada (SAC) Full time

    **SAC-OSLA Branch - Ontario Government and Community Relations Manager** Speech-Language & Audiology Canada (SAC) is a national non-profit association that represents over 7,000 speech-language pathologists, audiologists and communication health assistants. We have a fantastic opportunity for the right individual to join our organization. This is full time...

  • Sac-osla Branch

    7 months ago


    Ottawa, Canada Speech-Language & Audiology Canada (SAC) Full time

    **SAC-OSLA Branch - Ontario Government and Community Relations Manager** Speech-Language & Audiology Canada (SAC) is a national non-profit association that represents over 7,000 speech-language pathologists, audiologists and communication health assistants. We have a fantastic opportunity for the right individual to join our organization. This is full time...


  • Ottawa, Canada CNSCCCSN Full time

    **What You Need to Note**: The results of this process may be used to staff future positions, in various CNSC locations, with similar qualifications and various tenures including term, acting, assignment and indeterminate. Who can apply? Persons legally eligible to work in Canada. The CNSC recognizes the many benefits of providing staff with more flexible...


  • Ottawa, Canada Scotiabank Full time

    Requisition ID: 201554 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...


  • Ottawa, Canada Penske Truck Leasing and Logistics Full time

    Branch Service Manager (**Job Number**: 2306242 ) **Position Summary**: A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns...

  • Sales Representative

    7 months ago


    Ottawa, Canada BOXX Modular Full time

    **Sales Representative - BOXX MODULAR** We are seeking a driven Sales Representative to join our team as we expand into the Montreal, Quebec market. Working closely with our Branch Manager and Inside Sales Representative, the Sales Representative will develop and foster sales leads, develop new customer relationships, and provide stellar customer support...

  • Sales Representative

    7 months ago


    Ottawa, Canada City Electric Supply Canada Full time

    Join our vibrant team at City Electric Supply as a Sales Representative and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible customer service, then we've got the perfect...

  • Sales Representative

    7 months ago


    Ottawa, Canada City Electric Supply Canada Full time

    Join our vibrant team at City Electric Supply as a Sales Representative and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible customer service, then we've got the perfect...