Client Support Specialist

4 months ago

North York, Canada Bargains Group Full time

**Client Support Specialist**

**Job description**

**About Bargains Group**:
The Bargains Group is an award winning Canadian owned and operated company founded in 1988. We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more.

Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact

**About Kits for a Cause**:
Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America.

Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program. They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner.

We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time

**About the position**:
This role is preferably an in person position. You will be working at our flagship Toronto offices from Monday to Friday. We need an incredibly organized, self

**Responsibilities**:

- Place follow up calls with customers when clarification of orders or details are needed.
- Process quotations using our systems and procedures.
- Place any follow up correspondence with customers and vendors as required.
- Effectively articulate product information, features benefits and suggestions.
- Ensure all orders are processed within customer’s timelines.
- Accurately enter all customer purchasing and billing information into our order system.
- Effectively communicate with vendors and BG associates regarding order status and resolution of any concerns or problems.
- Build relationships through creative and friendly follow-up to ensure our clients’ needs are being met beyond expectations
- Ensure all art work and required information is received and processed within all timelines (for promotional products)
- Answer incoming inquiries in a timely manner according to department standards.
- Responsible for meeting and maintaining performance objectives and goals.
- Participate in training classes and actively seek professional development.
- Staying current on promotional product trends, events, competitors, and vendors across Canada.
- Manage client contacts and interactions using a CRM system.
- Assist in other areas as required.

**Qualifications**:

- High school diploma or equivalent
- Experience using Microsoft Office, including Outlook (2-3 years)
- Experience with Infusionsoft CRM or equivalent an asset
- Strong verbal and written communication skills.
- Strong decision making skills
- Ability to manage a pipeline of 20+ opportunities at any given time.
- Experience with account management, relationship management and business development experience (2-3 years)
- Keen eye for detail and ability to stay organized while dealing with competing priorities and tight turnarounds.
- Easy to adapt and be flexible to the needs of clients and the sector, while establishing an opportunity.
- Proven success in re-establishing dormant accounts.
- Purpose driven individual who understands the power of our program and the opportunity at hand; the more successful you are in the role, the more positive impact you’ll create.
- Ability to be professional and flexible; able to work with small to large organizations, Non-Profits, Charities and Donors.
- Takes initiative to achieve goals with the desire to exceed expectations and meet new challenges.
- Proven success working in an entrepreneurial team environment.
- Charitable fundraising experience is not necessary but would be a bonus

**Bargains Group / Kits for a Cause Team’s Core Values are**:

- We consciously care ( we give a sh*t).
- We are community builders.
- We make a positive impact.
- If these core values speak to you, we want to hear from you_

890 Caledonia Road

North York, ON

M6B 3Y1

1-877-868- 5655

**Salary**: $45,000.00-$60,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON M6B 3Y1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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