General Manager

3 weeks ago

Ottawa, Canada Milestones Bar and Grill Full time

Job Title: General Manager

Job Summary:
Key Accountabilities/Responsibilities:

- Provide leadership to achieve operations standards
- Coach management team to ensure consistent delivery on our promise to provide a superior level of hospitality
- Ensure food, beverage and service quality is to Milestones standard
- Accountable for restaurant operations and controlling costs
- Create an atmosphere that promotes fun and enthusiasm
- Implement corporate marketing programs (Local Restaurant Marketing)
- Recognize deficiencies and take action to improve operations
- Monitor and maintain the restaurant
- Regular communication with Guests to ensure quality food and beverages and an inviting atmosphere
- Where appropriate, follow-up and successfully resolve all Guest feedback and ensure root cause is identified and corrected

People Development - Manager and Teammate Engagement
- Develop managers and teammates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
- Responsible for recruitment selection processes to hire great teammates in all areas of the restaurant
- Foster a culture of recognition and rewards for outstanding performance
- Develop tactics that create an engaging environment where all teammates work together, have fun and show genuine appreciation for our Guests and each other
- Oversee and support Devos/trainers

Financial and Restaurant Profitability
- Build plans that enhance or restore financial health to the business
- Proactively monitor financial performance to delivery on key financial results such as same restaurant sales and average cheque, EBITDA, profitability and royalties
- Review for accuracy - all inventory (food, bar and operating supplies)
- Review for accuracy - all food and bar stats and action plans for variances
- Accurately utilize labor planning methods to control labor dollars
- Measure and improve on all key performance indicators daily (i.e. Guest satisfaction, teammate satisfaction, food safety and profitability)
- Improve Profit and Loss performance of the assigned restaurant on a shift-by-shift basis -Accountable for the development of sales budgets and responsible for the successful execution of these budgets
- Responsible for generating growth and same restaurant sales and transactions (Guest counts) through local restaurant marketing initiatives
- Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions -Subject matter expert on all restaurant systems to effectively coach managers and teammates on the use of systems, tools and reporting

Restaurant Quality / Operational Excellence
- Organize and run weekly management meeting in your store
- Conduct management one-on-ones (quarterly)
- Attend monthly GM meetings - prepare, participate, share information, accept feedback and support decisions
- Maintain and enhance brand standards by ensuring systems and processes are in place including opening and closing procedures and the dress code policy
- Complete and track completion of all activities of the daily task completion checklist -Follow restaurant maintenance programs ensuring immaculate facilities, equipment, interior and exterior, parking lot and grounds
- Meet and exceed required food quality and safety standards (i.e. receiving, holding, preparing, cooking and serving)
- Establish and maintain adherence to operating practices and procedures including safe food handling, Food Safety Logs, inventory counts and required product rotation (FIFO)
- Implement all new menu launches menu launches, new equipment, marketing programs as per brand specifications
- Prepare and maintain weekly Associate schedule for designated areas of responsibility -Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
- Maintain a good understanding of competitive activity within market and communicate relevant information to Regional Operations Managers

Food / Restaurant Safety
- Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS
- Develop and follow-up on all Food Safety action plans to ensure future compliance and reduce potential liability.
- Ensure compliance with respect to cash and inventory controls.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Morning shift

Supplemental pay types:

- Retention bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Application deadline: 2024-06-27
Expected start date: 2024-07-02

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