General Manager

7 months ago

Ottawa, Canada Larga Baffin Full time

**Larga Baffin has an exciting opportunity to join our team as a: Full-Time General Manager**

**_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._**

**_ A special thank you to all front-line workers for your commitment and dedication to serving those in need._**

Position Overview

Reporting to the President, the General Manager is responsible for the implementation of the strategic objectives directed from the President and overall daily operations of Larga Baffin. The organization is a full-service boarding home for residents of the Baffin Region of Nunavut receiving medical care in Ottawa; therefore, departments include Transportation, Kitchen, Housekeeping, Community Liaison, Client Care, Maintenance, and Human Resources.

The position works closely with the Assistant General Manager, department managers, and Supervisors to oversee operations across the organization and support the departments in resolving escalated issues, maintaining Occupational Health and Safety standards, information technology, client satisfaction, and identifying areas of efficiency, effectiveness and improvement. The General Manager has a clear and solid understanding of the issues faced by the organization and the industry. This position builds and maintains lasting relationships with key external stakeholders and manages external vendor contracts. The General Manager is expected to create an environment where guest and staff expectations are met or exceeded and leads the team to achieve a pleasant, efficient and productive work environment. The General Manager works closely with the President, Assistant General Manager, Managers, Supervisors and other stakeholders.

Key Responsibilities
- Aid the President, with the support of the Assistant General Manager/Supervisors/Managers, by managing the overall daily office operations of Larga Baffin including office management, technology, financial management, human resources, health and Safety, and External vendor contracts.
- Create and/or approve HR and operational policies and procedures ensuring they meet or exceed compliance requirements and best practice.
- Develop performance metrics and targets that are consistent with company goals and strategic objectives.
- Contribute to the development and implementation of the annual budget with departmental Managers, and long-term financial plans.
- Contribute to the planning for the audit of the financial statements.
- Responsible Management Accounting of the operations and provide the bookkeeper with all information, with assistance from the Administration/Payroll Assistant.
- Assist in preparing and presenting of Annual Business Plans, reports and operational correspondence with the President to the Board of Directors.
- Act as a liaison for all service providers, and operational matters with the community to ensure smooth delivery of services.
- Promote an atmosphere of co-operation and positive teamwork among the team.
- With the Transportation Manager, oversee the management of the Commercial Vehicle Operators Registry which is required for the fleet of vehicles.
- Provide support to HR and Managers to source all training required for the departments to meet service requirements.
- Provide regular and ongoing coaching to the Assistant General Manager, Managers and Supervisors.
- Along with the President, assist in promoting all operational standards to ensure consistent and outstanding client service.
- Resolve client, staff and service provider complaints/issues, in conjunction with the President as necessary.
- Review the Assistant General Manager and Managers’ semi-annually performance reviews and provide feedback with HR.
- Ensure the Client Care department maintains a Fire Safety procedure and promotes safety awareness to clients/Organization.
- Hold regular meetings with all departmental managers.
- Liaise with HR and the Union to ensure positive relations, resolution of grievances, and participate negotiations during collective bargaining.
- Provide guidance and mentorship to Administration/Payroll Assistant with President.
- Oversee and support any technology upgrades or purchases of new computer and information systems.
- Manage a workplace succession plan to identify critical positions and determine potential areas for employee promotion and/or career development.

Minimum Job Requirements
- Ten (10) years of progressive experience in a management role.
- Previous management experience of a similar operation (i.e. a hotel, group home or residence).
- 3-5 years’ experience in working with Human Resources ie: management, coaching, creating policies, performance management, training and development, recruitment, and more.
- Experience working within a unionized environment. Experience responding to grievances and collective bargaining would be considered an as

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