General Manager

3 days ago

Ottawa, Ontario, Canada AC Hotels by Marriott Ottawa Downtown Full time

The General Manager
serves as the principal strategic business leader of the property,
overseeing
all operations to ensure guest satisfaction, associate engagement, optimal
financial performance, and return on investment for property ownership. This
role ensures the implementation of brand and management company service
strategies to meet or exceed guest expectations, enhance associate engagement,
and increase profitability and REVPAR market share. The General Manager holds
the property leadership team accountable for strategy execution and guides
their professional development. This role involves leveraging sales channels,
initiating independent sales activities, aligning property and brand
objectives, and building owner loyalty through proactive communication. The
General Manager also actively participates in the local community, fostering
relationships with local officials, businesses, and customers, and creating a
sense of belonging for all associates through effective leadership.

Education and Experience


• 2-year degree in Business Administration,
Hotel and Restaurant Management, or related field; 6 years' experience in hotel
management experience.

OR


• 4-year bachelor's degree in business
administration, Hotel and Restaurant Management, or related field; 4 years'
experience in hotel management experience.

Preferred:


• Experience as a General Manager in a major
hotel brand (Marriott / Hilton / Accor / IHG / Hyatt)


• Ability to work flexible hours, including
weekends, holidays, and late nights


• Bilingual in English and French


• Pre-opening and hotel opening experience


• Familiarity
with FOSSE/LIGHTSPEED, Employeur D, MRDW, ONE YIELD, Adaco, Microsoft Office
Suite


• Demonstrated
career growth and exceptional performance in the industry

Business
Strategy Development

Ø Stays
current with industry trends and monitors competitive strengths and weakness

Ø Explores
new business opportunities

Ø Creates
memorable guest service experiences

Ø Develop
business plans to maximize customer satisfaction, associate engagement, profitability,
and REVPAR market share.

Business
Strategy Execution

Ø Executes
business plans to maximize customer satisfaction, associate engagement,
profitability, and REVPAR market share

Ø Align
property business plans, associates and owners with business strategies

Ø Holds
property leadership team accountable for successful strategy execution

Ø Experiment
with new ideas and take calculated risks to improve guest satisfaction and
profitability

Ø Evaluate
the success of the business strategies to enhance future strategies

Sales
and Marketing

Ø Collaborate
with the Regional General Manager to develop revenue generating strategies

Ø Develop
tailored sales approach, and actively pursues leads with Sales and Marketing
team

Ø Ensure
property leaders leverage all Marriott demand engines effectively

Talent
Management | Organizational Capability

Ø Foster
a cohesive and high-performance Executive Committee

Ø Coach
the Executive Committee with specific feedback and accountability

Ø Cultivate
learning and development opportunities for associates

Ø Create
and execute enrichment plans for direct reports

Ø Ensure
all managers do the same for their direct reports

Ø Identify
resource needs to strengthen property team

Ø Produce
succession plans for future job openings

Ø Support
the staffing process and encourage the practice the 4 Disciplines of Execution

Ø Ensure
effective work processes, systems and teamwork

Business
Information Analysis

Ø Review
business related data such as market share, profit & loss statement,
operational inventories, associate engagement, and customer satisfaction

Ø Analyze
business information to address market changes, operate within budget, and
achieve profit goals

Ø Use
business information to identify product and service successes and
opportunities for improvement

Ø Integrate
business information into business plans

Associate
Engagement | Labor Relations

Ø Ensure
all associates are treated fairly and with respect

Ø Foster
open communication and spend time with associates on the frontlines

Ø Ensure
pay and benefits are appropriate for labor market

Ø Celebrate
associate success publicly

Ø Work
with Human Resources to maximize associate engagement and address labour issues
promptly

Revenue
Management

Ø Collaborate
with the Revenue Management team to develop effective pricing strategies

Ø Balance
seasonality, economy, customer segments, property objectives and customer
satisfaction

Ø Establish
revenue strategies to support hotel's market positioning

Ø Ensure
sound revenue practices to maximize yield

Ø Identify
ways to grow RevPAR share by searching competitor strategies

Ø Control
labor and capital expenses

Customer
| Public Relations Management | Community Involvement

Ø Interacts
with guests frequently to obtain feedback and improve service delivery

Ø Hold
the leadership team accountable for addressing service gaps and exceeding guest
expectation

Ø Establish
a presence in the market as brand ambassador, promoting the property/brand
image and developing strategic alliances with local officials, businesses, and
customers

Company
| Brand Policy, Procedures, and Standards Compliance

Ø Ensure
property compliance with legal, safety, operations, labor, and Marriott brand
standards

Ø Conduct
routine and short-notice quality assurance audits

Ø Hold
associates accountable for regular audits

Ø Conduct
detailed walk-throughs to ensure the property meets or exceeds guest
expectations

Ø Ensure
associates are appropriately trained and performing to standard

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