Account Representative

1 week ago

London, Canada Schindler Full time

**Location: London, ON, Ontario, Canada**
**Job ID**: 68193

**We ElevateYou**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

**Join us as a**

**Account Representative - New Installations & Modernizations**:
**We Elevate... Your Responsibilities**:
The Account Representative New Installations (NI) & Modernization identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement NI Sales and Modernization strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Assemble and present information for NI/Modernization offerings
- Identify and pursue potential customers to drive and support strategic growth objectives
- Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

Process Management and Administration
- Develop sales proposals for NI and Modernization and prepare estimates for the sale of company products and services
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Customer and Account Management
- Build and maintain favourable client relationships
- Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

**We Elevate... Your Best Self**:

- Bachelor's Degree in Business Administration or Engineering
- 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales of capital equipment Critical Skills
- Proficient in MS Office
- Communication: Communicate clearly and articulately
- Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
- Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
- Persuasion: Motivate customers to act or react in a manner to support business growth
- Presentation: Ability to present materials clearly and engage audience
- Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation

**We Elevate... You**:
**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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