Client Service Representative

1 month ago

Moncton Area, Canada Revitalize Marketing Full time

_Revitalize Marketing_ seeks quality-focused and self-motivated **Client Service Representatives (In-Person role)** who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career success.

Here at _Revitalize_, we are professionals at building bridges, not just between our clients and customers, but between people in general. We believe that everything starts with a genuine relationship, and that's why we're committed to nurturing authentic connections with everyone we work with. We are looking to bring on a motivated Client Service Representative that will be just as passionate about human interactions with our clients, customers, and team members as us.

The **Client Service Representative** will be leading from the front, responsible for representing our clients’ brands and providing each customer with a professional and upstanding knowledge base on services and products offered.

**Client Service Representative will also**:

- Exhibit the best speaking skills to communicate with all existing and potential new consumers as a pleasant, level-headed customer service professional
- Ensure the highest customer satisfaction through proactive support and active listening when responding to customer inquiries regarding the products and services they are interested in or already obtained
- Engage in the development and enhancement of the selling process by identifying opportunities, understanding customer motivation, and overcoming objection
- Address customer concerns with care and focus on solutions when managing difficult customer situations
- Follow a sale through to completion by overseeing the order status and the product/service installation to ensure contracts are executed according to the company terms
- Attend daily and weekly meetings to stay informed on the latest product and service updates and promotions
- Work well within a team environment and independently with minimum direction

**To succeed in this role, it is essential to have the following qualities**:

- Creative problem-solving and ability to adapt quickly to changing priorities and customer needs
- Ability to build rapport with new customers, upsell products, and improve sales margins
- An aptitude for conflict resolution, problem-solving, and negotiation
- Ability to accomplish objectives during challenging customer interactions
- Punctual time management and strong organizational skills
- Ability to build long-lasting and meaningful relationships with clients

**Client Service Representative requirements**:

- Must be 19 years of age or older
- Excellent interpersonal, oral, and written communication skills
- Must be available for a full-time schedule
- Must be willing to travel to our **Dieppe office daily for work, this is an In-Person role**:

- Previous experience in customer service and/or sales positions is an asset
- Diploma/Degree in Communications, Business, Advertising, or Sales is preferred

Please submit your resume and answer all the questions to apply.

**Job Types**: Full-time, Permanent

Pay: $39,520.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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