Client Service Representative

2 months ago


Moncton, Canada Elmwood Veterinary Hospital Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will leverage your skills in customer relationship management and account management to ensure customer satisfaction while effectively communicating our services and solutions. This position is ideal for individuals with experience in veterinary medicine and retail, who are looking to grow their careers in a fast-paced environment.

**Duties**
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Manage customer accounts, maintaining accurate records and documentation within the Practice Management Software.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Maintain a professional demeanor while handling challenging situations or escalations.

**Qualifications**
- Proven experience in customer service or a related field; experience in veterinary medicine is a plus.
- Strong ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with an emphasis on active listening.
- A proactive approach to problem-solving with strong attention to detail.
- A team player who can work collaboratively in a fast-paced environment.
- French language is a strong asset.

Join us as we strive to provide exceptional service while fostering a positive work culture that encourages growth and development. We look forward to welcoming you to our team

Pay: From $16.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French (preferred)

Work Location: In person



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