Field Rep Supervisor

2 weeks ago

Smiths Falls, Canada Farm Business Consultants Full time

Overview:
**Position Overview**

Across FBC, we have over one hundred field service representatives we call Local Tax Consultants - (LTCs) battling it out through rain and snow to meet with our members to help them with their compliance and tax planning. Behind these hard-working men and women of FBC are our Field Rep Supervisors.

The Field Rep Supervisor supports the delivery of excellent products and services to FBC Members and business development. They have an eye for detail and desire to go above and beyond to enable their team to be set up for success. The Field Rep Supervisors are empowered problem solvers that deal with every situation analytically and creatively, for a positive outcome.

You will enjoy working with a team of high performers including some very knowledgeable reps at FBC

**KEY RESPONSIBILITIES**

As a Field Rep Supervisor, you will:

- Develop and maintain strong relationships with Members and in the communities in which we serve
- Oversee the training and development activities of team members
- Onboard, engage and retain team members
- Manage performance including regular one on one meetings and annual performance reviews
- Collaborate with other departments, winning together to achieve results
- Adhere to and support company standards, policies, and procedures
- Identify opportunities to for continuous improvement including Member service and sales
- Set a high standard for Member experience and products and successfully resolve Member issues in a timely and professional manner
- Leverage skills in decision making, communication and modelling behavior to create a culture and a team that works together to deliver a positive Member experience and grow the business
- Monitor and react to performance data to ensure service, quality, sales, and productivity goals are met
- Conduct regular individual and team meetings to ensure that individuals and teams are committed to activities to achieve outcomes around Member experience and financial results

**QUALIFICATIONS**

***Education and Experience:

- Post-secondary education in accounting, business, or related work experience
- 5+ years of experience achieving business results through managing customer service experience, quality products, customer retention, new client sales and value-added services.
- Tax or accounting experience would be considered an asset

Other Requirements:

- Strong leadership skills, ability to coach, inspire and engage a team to achieve business goals
- Strong interpersonal skills demonstrated through the ability to build and maintain excellent relationships with all stakeholders
- Ability to maintain productivity and efficiency in a deadline driven business
- Strong written and verbal communication skills in both formal and informal settings
- Proven track record of developing and retaining high performers
- Proactive and results oriented
- Strong analytical and problem-solving abilities
- Out of town travel is required

**FBC Provides the Following**:

- You will be eligible to participate in the following Benefits plans
- Medical, Dental, Life and Long-Term Disability
- Employee and Family Assistance Program
- Employee Referral Bonus
- Employee Member Discounts
- Health Spending Account
- Matching Savings
- Matching Giving
- Provides a competitive salary
- Comprehensive training and development and a supportive environment to ensure success in your career
- Career stability with a company that has been providing tax & bookkeeping services for 70+ years (and we all know taxes are not going away any time soon)
- Annual Incentive trips to exciting destinations

**If you enjoy helping people on a daily basis and want a career that supports your development, APPLY TODAY

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