Customer Service Rep Iv

5 months ago

Smiths Falls, Canada SPX Full time

**Building the people that build the world.**

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Cooling’s Engineered Air Movement group, TAMCO is an innovative manufacturer of high-end, superior quality dampers and air control products that serve commercial, industrial, and institutional markets. With its high attention to detail for products that are durable, maintenance free, energy efficient, and unparalleled in performance, companies rely on TAMCO to provide comfort and mission critical and industrial cooling solutions.

**How you will make an Impact (Job Summary)**

SPX is a diverse team of unique individuals who all make an impact. As a Customer Support Representative, you will be critical to enhancing customer satisfaction and maintaining our reputation for excellence by providing exceptional customer support and problem solving skills. As the primary point of contact for the field sales offices and customers, you are responsible for ensuring the smooth processing of orders, efficient resolution of claims, and prompt response to inquiries. The successful Customer Support Representative has strong communication skills, attention to detail, and the ability to work in a fast paced environment.

**What you can expect in this role (Job Responsibilities)**

While each day brings new opportunities at SPX, your core responsibilities will be:

- Customer Service
- Provide outstanding customer service to field sales office personnel and customers
- Collaborate with sales team to ensure order entry accuracy and confirm product availability and delivery timelines
- Research and resolve solve customer inquiries and claims promptly and professionally, striving for effective solutions that meet or exceed customer expectations
- Proactively communicate with field sales offices and customers regarding order status updates, product availability, and any potential delays
- Provide backup coverage to other CSR’s and switchboard operator/receptionist as needed
- Order Processing and Documentation:

- Review purchase orders submitted by customers to ensure clear understanding of needs
- Process customer orders accurately and efficiently in order entry system, ensuring adherence to company policies and procedures
- Maintain accurate customer records and order information in company database
- Communicate all requests for expedited orders to appropriate parties
- Liaise with other internal departments to coordinate order fulfilment and resolve any issues or delays
- Establish reminders for necessary follow ups and ongoing monitoring

3. Continuous Improvement:

- Assist in identifying and implementing process improvements to enhance customer satisfaction and operational efficiency
- Provide feedback and insights on customer interactions to improve customer service practices
- Stay updated on product knowledge, industry trends, and company updates to provide accurate and relevant information
- Participate in other projects as assigned that relate to the overall goals of the department and organization

**What we are looking for (Experience, Knowledge, Skills, Abilities, Education)**

We each bring something to the table, and we are looking for someone who has:
**Preferred **Experience, **Knowledge, Skills, and Abilities**
- Strong verbal and written communication skills, with the ability to explain concepts clearly, concisely, and professionally
- Detailed oriented approach, ensuring accuracy in data entry and order processing
- Professional and courteous demeanor with conflict resolution abilities to address customer issues with a positive attitude, patience, and respect
- Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
- Ability to work collaboratively in a team-oriented environment
- Familiarity with order entry systems
- Proficiency in basic mathematical skills
- Prior experience in a call center environment
- Prior experience with ERP
- Excellent abilities in MS Office Suite
- Self-directed and able to function independently.
- Driven to support day-to-day functions and proactively seeking opportunities to support team members.
- Adaptable to new computer and software technologies
- Aptitude and history of identifying and solving business problems

**Education & Certifications**
- High school diploma or equivalent preferred

**Travel & Working Environment**
- Call Center environment
- On-site availability in Smiths Falls
- Travel negligible

**How we live our culture**

Our culture is at the center of what w

  • Field Rep Supervisor

    5 months ago

    Smiths Falls, Canada Farm Business Consultants Full time

    Overview: **Position Overview** Across FBC, we have over one hundred field service representatives we call Local Tax Consultants - (LTCs) battling it out through rain and snow to meet with our members to help them with their compliance and tax planning. Behind these hard-working men and women of FBC are our Field Rep Supervisors. The Field Rep Supervisor...

  • Customer Service Rep I

    5 months ago

    Smiths Falls, Canada SPX Full time

    **Building the people that build the world.** With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development....

  • Customer Service

    5 months ago

    Niagara Falls, Canada Driven Brands Full time

    Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500...

  • Customer Service Manager

    5 months ago

    Niagara Falls, Canada Electrical & Automation Industry Careers Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...

  • Customer Service Representative

    6 months ago

    Smiths Falls, Canada Farm Business Consultants Full time

    Overview: **POSITION OVERVIEW** As the first point of contact with our Members, the **Customer Service Representative **is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members. If you appreciate growth and training opportunities, thrive on building relationships and...

  • Customer Service Representative

    5 months ago

    Smiths Falls, Canada Farm Business Consultants Full time

    Overview: **POSITION OVERVIEW** As the first point of contact with our Members, the **Customer Service Representative **is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members. If you appreciate growth and training opportunities, thrive on building relationships and...

  • Customer Service Coordinator

    1 week ago

    Smiths Falls, Canada Best Western Smiths Falls Hotel Full time

    Job OverviewThe Best Western Smiths Falls Hotel is seeking a detail-oriented and organized individual to fill the role of Customer Service Coordinator.This permanent position comes with a competitive salary of $42,000 - $55,000 per year.

  • Customer Service Representative

    1 week ago

    Smiths Falls, Canada FBC Farm and Small Business Tax Consultants Full time

    Overview Ready for Your Next Challenge? Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business owners, including...

  • Customer Service Representative

    6 months ago

    Smiths Falls, Canada Smiths Falls Veterinary Services Full time

    Duties include (but not limited to): - Greeting clients - Scheduling appointments - Signing clients in and out - Calling for appointment reminders - Preparing paperwork We offer a work/ life balance, competitive wages, paid holidays and in clinic discounts. Our benefit package includes dental, chiropractic, massage, and much more! We do not have any...

  • Customer Service Team Member

    3 months ago

    Smiths Falls, Canada subway Full time

    **Job Overview** **Duties**: - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional manner - Upsell products to increase revenue - Perform data entry tasks accurately and efficiently **Requirements**: - Excellent communication skills in English; proficiency in Spanish is...

  • Manager, Customer Service

    5 months ago

    Niagara Falls, Canada Graybar Full time

    **Job Brief**: To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest...

  • Customer Service Representative

    6 months ago

    Smiths Falls, Canada Scotiabank Full time

    Requisition ID: 195572 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Smiths Falls/ Permanent/ Part-time 22.5h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...

  • Clerk IV

    6 months ago

    Grand Falls-Windsor, Canada Central Health Newfoundland Full time

    Definition of Work: Reporting to the Director of Long term care and Community Supports, the Clerk IV will be responsible for providing structure, input and coordination to biweekly divisional/program meetings; responsibilities include meeting transcripts, task assignment and follow-up with stakeholders to ensure assigned tasks are completed according...

  • Sales Rep

    2 months ago

    Grand Falls, Canada Green Diamond Equipment Full time

    Back to jobs Sales Rep - Bombardier Recreational Products 67 Ouellette Street, Grand-Sault/Grand Falls, NB, E3Z 0A6 ✓ Pension✓ Dental Insurance✓ Disability Insurance ✓ Health Insurance✓ Life Insurance Green Diamond Equipment is your Maritime John Deere Dealership with 15 locations to serve you, and we are proud to be one of...

  • Omni Customer Fulfillment Associate

    5 months ago

    Smiths Falls, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    6 months ago

    Smiths Falls, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Insurance Sales Representative

    7 months ago

    Smiths Falls, Canada Myles Insurance and Financial Service Incorporation Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! Were looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and increase...

  • Insurance Sales Representative

    7 months ago

    Smiths Falls, Canada Myles Insurance and Financial Service Incorporation Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and...

  • Customer Service Coordinator

    5 months ago

    Niagara Falls, Canada Sure-Fix Service Group Inc. Full time

    This customer service roll is best suited for someone who is prepared to work in an office environment that can be fast paced at times and requires interaction with both customers and colleagues. We are looking for someone who is energetic, with good time management skills, organized, who is a problem-solver and is capable of communicating to different types...

  • Customer Service Coordinator

    5 months ago

    Niagara Falls, Canada Sure-Fix Service Group Inc. Full time

    This customer service roll is best suited for someone who is prepared to work in an office environment that can be fast paced at times and requires interaction with both customers and colleagues. We are looking for someone who is energetic, with good time management skills, organized, who is a problem-solver and is capable of communicating to different types...