Customer Service Rep I

5 months ago

Smiths Falls, Canada SPX Full time

**Building the people that build the world.**

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Engineered Air Movement group, TAMCO is an innovative manufacturer of high-end, superior quality dampers and air control products that serve commercial, industrial, and institutional markets. With its high attention to detail for products that are durable, maintenance free, energy efficient, and unparalleled in performance, companies rely on TAMCO to provide comfort and mission critical and industrial cooling solutions.

**Job Summary**

This position delivers a high level of inside sales/customer service and responsiveness to our full range of customers. The role is located in our office in Smiths Falls, supporting our Global Engineered Air Movement customers.

Responsibilities include but are not limited to, being part of a coordinated on-site team that focuses on understanding customer needs, ensuring customer satisfaction, providing timely responses, and supporting all customer service functions. Our customer service team encourages revenue growth by helping partners and customers with general inquiries, sales quotes, and orders, as well as supporting any questions, or complaints, and providing information about our products and services.

**Responsibilities**:

- Accurate and timely process of quotation requests and sales orders in our custom software, including item entry and configuration, freight quotes, and other customer service-related requests and processes.
- Creating new customer accounts and contact records; responsible for maintaining accurate records
- Provide a fundamental level of technical assistance related to products.
- Primary support is required to follow customer inquiries through the sales process (including post-sale follow-up as needed) to ensure customers are satisfied.
- Responsible for sales and aftermarket sales focused on customer service functions, such as processing sales and service quotations and orders.
- Diligent and proactive communication and coordination between immediate supervisors, operations/manufacturing, service, shipping, finance, sales team, and customers
- Support challenges raised by increases in demand or tight lead times.
- Identify and support the implementation of improvements to the role and customer service team.

**Required Skills**:

- The position is On-Site.
- Attention to detail.
- Experience in data entry, invoicing, and shipping documentation
- Accurate records/file maintenance
- Excellent customer relations and support skills
- Excellent communication and teamwork skills
- Experience with MS Office programs (Word, Access, Excel, PowerPoint, Outlook)
- Ability to directly support customer requests and questions (online and telephone support)
- Ability to prioritize and work unsupervised.
- Timely entry and accuracy of information entered in the ERP system.
- Timely response to all incoming inquiries
- Timeliness and quality of all customer service functions
- Adherence to customer service processes and procedures

**Education & Experience**:

- High School Diploma or equivalent; degree preferred.
- 3-5 years of customer service experience, preferably in a manufacturing environment
- Excellent interpersonal, organization, and communication skills (both verbal and written)
- Able to multitask in a fast-paced environment.
- Self-directed and able to function independently.
- Driven to support day-to-day functions and proactively seeking opportunities to support team members.
- Adaptable to new computer and software technologies
- Aptitude and history of identifying and solving business problems.

**How we live our culture**

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

**What benefits do we offer?**

We know that the well-being of our employees is integral. Our benefits include:

- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs

**Our commitment to embrace diversity to build a culture of inclusion at SPX**

We value different backgrounds, experiences, and voices at SPX, and we are committed to

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