Bilingual Repayment Services Specialist

1 week ago

Greater Toronto Area, Canada Cancap Group Inc Full time

AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Reporting to the Director, Servicing Operations, a Bilingual Repayment Servicing Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:

- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.

**What you bring**:

- Three (3) years customer service and collection experience in consumer lending environment (banking/financial services).
- Fluent ability to write and speak business information in English and French
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment
- Ability to juggle competing priorities with a sense of urgency
- Motivation and drive towards continuous learning and growth within your role and the company
- Dependability and self-motivation
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
- Upbeat and results-oriented team contributions
- Confidence at problem solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Creative thinking “outside the box” to solve problems
- Outstanding ability build rapport over the telephone
- Commitment to providing ‘Raving Fan’ customer service
- Experience in an Auto Financing is an asset

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

**Additional Information**
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

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