Bilingual QA Specialist

3 weeks ago


Toronto, Canada Tata Consultancy Services Full time
About the Role

We are seeking a highly skilled Bilingual QA Specialist to join our team at Tata Consultancy Services Canada Inc. This role requires expertise in French testing, particularly in IVR speaking and listening.

The successful candidate will have experience working as a QA tester in IVR projects and possess strong knowledge of retail banking domain. Proficiency in applications like Genesys, Nuance, Verint, WDE, CISCO phones, and BOLD 360 (IMNO Channels) is preferred.

This position involves designing, executing, and managing defects for projects while collaborating with other QA staff to accomplish daily tasks efficiently.

Responsibilities
  • Design, execute, and manage defects for projects
  • Collaborate with QA staff to complete daily tasks on time
  • Investigate procedures, workflows, and software to maintain up-to-date processes
  • Work closely with partners and producers on company processes
  • Maintain open communication with internal teams
Requirements
  • Bilingualism in English and French
  • Experience as a QA tester in IVR projects
  • Strong knowledge of retail banking domain
  • Proficiency in IVR Call Flows, Call Transfer/Routing Techniques, Desktop integration
What We Offer

Tata Consultancy Services Canada Inc. is committed to providing a dynamic work environment that supports professional growth and development.



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