Application Support Specialist

1 month ago

Montréal, Canada BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Jeppesen** is seeking an **Application Support Specialist** reporting, to the Manager of Crew Support working out of the **Montreal** office.

**Application Support Specialist **will work within the global IT Service Management team which consists of service managers, system experts and service account managers, operating from multiple locations including Gothenburg, Montreal and Singapore.

At Jeppesen we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, and a desire to grow as a technical professional. This is an opportunity for you to work in an international environment with a team of likeminded professionals in a leading-edge expanding software company.

**Position Responsibilities**:

- Support crew resource management software targeted to the transportation sector.
- Review, analyze, and modify highly-customized installations. This includes developing, testing and debugging.
- Able to troubleshoot our world-leading software solutions over the phone and perform upgrades to new releases.
- Assist our customer's developers in the resolution of incidents.
- Able to troubleshoot a variety of systems remotely or on site, has the ability to quickly respond to problems, interact with customers, understand client processes and relay issues back to the development team.
- Develop and test documentation which describes the specific software functionality.
- Ensure systems conforms with architectural objectives.

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications (Required Skills/Experience)**:

- 7+ years of experience in information technology or software technical support.
- 7+ years of experience effectively working in a Linux/Unix environment.
- 5+ years of experience knowledge of programming languages, eg. Python or similar.
- Must be legally able to work in Canada.
- Individual must not pose a risk for safeguarding of controlled goods.
- Must be eligible to handle US export-controlled data.

**Preferred Qualifications (Education/Experience)**:

- Experience within airline operations or aerospace industry
- Excellent verbal and written communications skills in English.
- Experience working with cross functional teams in global organization(s)
- Familiar with the Crew & Ops portfolio and products
- Bachelor’s degree or higher
- Spanish or Portuguese knowledge

**Typical Education and Experience**:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.).

**Relocation**:
**Additional Information**:
Please also submit a CV or resume written in English.

Applications for this position will be accepted through March 7th 2024.

(_NOTE: Le générique masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte.)_

Chez Jeppesen, nous travaillons avec des technologies innovatrices, des clients passionnants et des collègues fantastiques du monde entier. Notre culture se caractérise par la créativité, le professionalisme et le travail acharné dans un environnement de travail ouvert et flexible. Nous pensons que nos employeés doivent pouvoir voir grand et s’amuser pour que nous restions l’une des meilleures entreprises du secteur. Pour tirer le meilleur parti de chaque talent, nous encourageons et permettons à nos employeés de se développer et d’explorer en permanence.

Il s’agit d’un poste idéal pour un professionnel du support technique, axé vers le service clientèle, animé d’une véritable passion pour la technologie, une attitude positive et un désir d’évoluer en tant que professionnel technique. C’est l’occasion pour vous de travailler dans un environnement international au sein d’une équipe de professionnels partageant les mêmes valeurs, dans une entreprise de

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