Application Support Specialist

3 weeks ago

Montréal, Canada Navori Labs Full time

Looking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs For our team in Montreal we are seeking a motivated and autonomous:



Application Support Specialist (m/f)



As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology solutions to customers in over 100 countries. With 30% year-over-year revenue growth over the past 12 years, Navori Labs continues to invest in research and development to provide cutting-edge technology to our customers. Our latest software, Aquaji, is a sophisticated computer vision-based artificial intelligence software for marketing insight. As Navori Labs enters a new and exciting chapter in its history, we are actively seeking proactive and self-motivated individuals to join our customer support team.



As an Application Support Specialist, you will have the opportunity to play a crucial role in our global expansion efforts and work alongside a dynamic and diverse team of professionals. Come be a part of our journey and make a meaningful impact on our customers' experiences with our innovative technology solutions.



Main responsibilities


  • Provide high-quality technical support to our European customers and partners, including personalized follow-up, detailed analysis, troubleshooting, and lab-based scenario reproduction.
  • Collaborate with technical teams to set up test environments and replicate advanced issues in order to identify and resolve technical problems efficiently.
  • Conduct engaging demos and trainings for our customers and prospects, and ensure the Training and Innovation Center (showroom) is always presented in pristine condition.
  • Support pre-sales activities as needed.
  • Represent Navori Labs at trade shows and on-site meetings with clients and partners.



Qualifications


  • Experience in a similar role or industry.
  • Solid communication skills and competence of establishing trustful and professional relationship.
  • Strong ability to prioritize and solve multiple open issues in a timely fashion.
  • Result-driven self-starter with can-do attitude.
  • Fluency in English. Other languages are a plus.
  • A degree in Computer Science, Engineering, Information Systems or equivalent relevant experience.


IT/technical specific skills that will be an asset, but are not mandatory:

  • Ability to interact with and describe the use of APIs.
  • Working knowledge of MS Windows Server, IIS, SQL Server, MS Azure.
  • Basic network knowledge (e.g. Domain, LAN, and Proxies).
  • Basic knowledge in video editing and related key concepts (encoding, format, encapsulation).



The listed qualifications, especially those in IT and technical fields, cover a wide range of skills. If you have experience with only some of these, we still encourage you to apply if you are motivated and interested in the role.



Date of start: As soon as possible

Employment rate: Full-time, 100%



What The Position Offers You


  • Competitive salary.
  • Steep learning curve and support for continuous development.
  • High degree of independence, opportunity to make an impact and see tangible and rewarding effects of your work.
  • A diverse close-knit team in a friendly and supporting atmosphere with the spirit of inclusivity and team work
  • Experience of working with innovative products and customers in worldwide locations.
  • Entrepreneurial environment.



Apply Today


This position is ideal for individuals seeking to leverage both technical expertise and customer interaction in an international setting. Don't miss out on this chance to work with a dynamic and fast-paced team in a global expanding business Apply now to be a part of Navori Labs.

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