Application Support Specialist

2 weeks ago

Montréal, Canada Navori Labs Full time

Looking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs For our team in Montreal we are seeking a motivated and autonomous:
**Application Support Specialist (M/F)**

As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology solutions to customers in over 100 countries. With 30% year-over-year revenue growth over the past 12 years, Navori Labs continues to invest in research and development to provide cutting-edge technology to our customers. Our latest software, Aquaji, is a sophisticated computer vision-based artificial intelligence software for marketing insight. As Navori Labs enters a new and exciting chapter in its history, we are actively seeking proactive and self-motivated individuals to join our customer support team.

As an Application Support Specialist, you will have the opportunity to play a crucial role in our global expansion efforts and work alongside a dynamic and diverse team of professionals. Come be a part of our journey and make a meaningful impact on our customers' experiences with our innovative technology solutions

**Main responsibilities**
- Provide high-quality technical support to our North and South American customers and partners, including personalized follow-up, detailed analysis, troubleshooting, and lab-based scenario reproduction.
- Collaborate with technical teams to set up test environments and replicate advanced issues in order to identify and resolve technical problems efficiently.
- Conduct engaging demos and trainings for our customers and prospects, and ensure the Training and Innovation Center (showroom) is always presented in pristine condition.
- Support pre-sales activities as needed.
- Represent Navori Labs at trade shows and on-site meetings with clients and partners.

**Qualifications**
- Experience in a similar role or industry.
- Solid communication skills and competence of establishing trustful and professional relationship.
- Strong ability to prioritize and solve multiple open issues in a timely fashion.
- Result-driven self-starter with can-do attitude.
- Fluency in English. Other languages are a plus.
- A degree in Computer Science, Engineering, Information Systems or equivalent relevant experience.

IT/technical specific skills that will be an asset, but are not mandatory:

- Ability to interact with and describe the use of APIs.
- Working knowledge of MS Windows Server, IIS, SQL Server, MS Azure.
- Basic network knowledge (e.g. Domain, LAN, and Proxies).
- Basic knowledge in video editing and related key concepts (encoding, format, encapsulation).

**Date of start**: As soon as possible

**Employment rate**: Full-time, 100%

**Work location**: Nature of the job requires office presence, where you'll have access to a fully equipped lab as well as a state-of-the-art product showroom.

**What The Position Offers You**
- Competitive salary.
- Steep learning curve and support for continuous development.
- High degree of independence, opportunity to make an impact and see tangible and rewarding effects of your work.
- A diverse close-knit team in a friendly and supporting atmosphere with the spirit of inclusivity and team work
- Experience of working with innovative products and customers in worldwide locations.
- Entrepreneurial environment.

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