Montreal [hybride] - Application Support Specialist

1 month ago

Montréal, Canada Quanteam North America Full time

**WHO WE ARE**

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are hiring an Application Support Specialist to work with one of our clients based in Montreal.

**MISSION**:
You will be working in the global cross-business client management division. The mission of the department is to deliver an advanced digital platform catering to both our staff and clients, encompassing pre-trade, execution, and post-trade activities. Additionally, it aims to enhance client knowledge and ensure a seamless experience throughout the client lifecycle while safeguarding the Bank's interests.

Within the division the IT teams holds primary responsibility for:

- Developing, maintaining, and offering technical support for core systems utilized by the global team, particularly focusing on the next generation of KYC tools.
- Pioneering and implementing automated solutions for both local and global teams.

**Responsibilities**:

- Main Responsibilities _
- Providing timely resolution to both functional and technical issues while promptly reporting incidents through the appropriate channels.
- Offering expertise in both functional and technical domains to develop and advocate for sustainable and high-quality solutions, including comprehensive documentation and support materials.
- Assisting users with installation configurations and actively monitoring platform performance.
- Demonstrating a thorough understanding of regulatory requirements and operational constraints.
- Managing user queries and occasional data search requests while adhering to predefined timelines.
- Maintaining detailed documentation of user interactions and issue resolutions, including case histories and steps taken.
- Utilizing technical resources such as error logs and product documentation to identify and implement solutions for technical challenges or process improvements.
- Adhering to internal standards and IT protocols at all times.
- Providing timely project updates and status reports to both customers and IT management.
- Collaborating with global support teams in Paris and Asia to ensure consistent and high-quality support for end users.
- Effectively nurturing customer relationships within the end user community.

**Technical Stack**
- SQL
- KIBANA
- AUTOSYS
- UNIX
- WINDOWS SERVER
- PYTHON

**Profile**:
*
- **Technical Skills **_
- Must-Have : _
- 2+ years of experience as support analyst
- Strong analytical skills
- Proficient in utilizing relational databases.
- Familiarity with big data technologies, cloud computing, and APIs.
- Skilled in troubleshooting intricate issues and thriving in a multitasking environment.

**Competencies**
- Must-have : _
- Demonstrated proficiency in both verbal and written communication.
- Capability to thrive in an international and geographically dispersed team setting.
- Strong critical thinking abilities and adept problem-solving skills.
- Meticulous approach to planning, organizing, and coordinating multiple tasks.
- Nice to have : _
- ITIL knowledge/Certification. 
- Education
- Must-Have:_
- Bachelor's Degree in computer science, engineering, or equivalent professional experience.

**Languages**:

- English
- French

Pay: $75,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Montréal, QC

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