Coordinator, Office and Contact Services

2 weeks ago

Toronto, Canada Crohn's and Colitis Canada Full time

**THE IDEAL CANDIDATE**

If this excites you, read on to learn more about our exciting new opportunity.

**QUALIFICATIONS**
- Post-secondary education in related fields and/or 2-3 years’ experience in a similar administration or support role.
- Strong communication skills (both verbal and written) including professional and cheerful phone etiquette;
- Excellent interpersonal skills including the ability to interact with a variety of people in a courteous and tactful manner, in person and on the phone/virtually;
- Demonstrated customer service orientation with a positive, “can do” attitude;
- The ability to work both independently and within a diverse team;
- Organized and detail-oriented;
- Ability to maintain calm and professional manner under difficult scenarios;
- Demonstrated capacity for sound judgment and effective problem-solving;
- Proficient in Microsoft Office Suite, including Outlook and Excel; knowledge of / ability to learn Raiser’s Edge or other customer relations databases (AKA Raisin, Cornerstone);
- First Aid Certification an asset; and
- Ability to communicate effectively in English and French is an asset.

**WHY YOU SHOULD JOIN US**
- Work-life balance; we understand there’s more to your life than work and we respect that as an organization;
- Extended health and dental employee benefits program;
- 3 weeks vacation and generous wellness days amount.
- Employer matching RRSP program;
- Summer Fridays; and
- Last but not least, a passionate and diverse team championing our values; Courageous, Inclusive, Authentic and Collaborative, working towards a GREAT cause

**RESPONSIBILITIES**
- Take donation calls from existing, new and prospective donors, assist with the update of donor records, and send acknowledgement cards as required (in memory or in honour cards)
- Handle requests for duplicate tax receipts, performs database searches for donor information and ensures that tax receipts are issued on a timely basis;
- Follow up and update donor’s whose credit card information on file will be expiring;
- Distribute incoming mail and arrange for outgoing mail and Courier services;
- Liaise with Canada Post, couriers, office supplies vendors;
- Handle requests for stationary, and the inventory and purchase of office and kitchen supplies;
- Maintain office equipment (i.e. printers/photocopiers, fax, postage meter) and coordinate service maintenance updates and repairs;
- Coordinate couriering/shredding activities as required;
- Act as one of the Fire Wardens for the office; and
- Other duties as assigned by the Manager, Office Services and Administration.

**ABOUT US**

Crohn’s and Colitis Canada is on a relentless journey to find the cures for Crohn’s disease and ulcerative colitis and improve the lives of everyone affected by these chronic diseases. Collectively with the support of volunteers, researchers, donors and the community, we are transforming the lives of people affected by Crohn’s and colitis through research, support programs, advocacy, and awareness.

To protect the health and safety of our employees and community, Crohn’s and Colitis Canada is requiring that employees be fully vaccinated against COVID-19. Crohn’s and Colitis Canada will provide accommodation on a case by case basis, in accordance with its obligations for anyone who is unable to be vaccinated for a reason protected under applicable human rights legislation.

**HOW TO APPLY**

**This position will be posted until August 11th, 2023.**

We thank all applicants for their interest to work at Crohn’s and Colitis Canada; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

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