Language Centre Director

2 weeks ago


Vancouver, Canada Berlitz Canada Full time

**Job Summary**

The first and last word in language training for more than a century, the name Berlitz® has become synonymous with excellence in learning. In fact, millions of alumni from all walks of life have experienced new cultures more fully, thanks to Berlitz.

For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them. Currently, we are recruiting a **Language Centre Director **for our **Vancouver **Language Centre.

SUMMARY OF POSITION

The Language Centre Director (LCD) is responsible for sales and managing the ongoing activities of the Language Centre within company policies and procedures, ensuring quality language instruction,hiring/developing staff and ensuring profitability and plan achievement for financial and non-financial Language Centre goals. The LCD cultivates and acquires new customers. Assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. Supervises and develops the Language Centre staff and is responsible for meeting all performance objectives of the Language Centre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Acquisition Activities

Conducts sales activities from initial inquiry through enrollment

Initiates and directs local marketing activities and promotional events

Fosters an awareness of Berlitz within the community

Customer Retention Activities

Maintains positive customer relations and ensures maximum customer satisfaction from enrollment to renewal

Ensures the implementation of the Berlitz Learning Cycle

Maximizes course completion and customer re-enrollment

Leadership Motivates Language Centre team to develop and maintain a customer focused attitude

Promotes open communication within the Language Centre

Ability to motivate and work effectively with all employees to ensure superior customer service and core understanding of Berlitz programs, and policies

Encourages and supports staff development through training, coaching and feedback to enhance performance

Ensures that the Language Centre environment and appearance create a positive impression Participates in staff selection process

Is ultimately responsible for all Learning staff and operations

Contributes to the achievement of district/corporate initiatives and objectives

Performance and Financial Objectives

Accountable for achieving Language Centre performance objectives and profitability

Analyzes performance indicators and implements appropriate action plans to enhance results Manages controllable expenses

Participates in the development of performance and financial plans

Responsible for the integrity of operational data and reports

Responsible for adhering to corporate policies and procedures

JOB QUALIFICATIONS

Education: University degree or equivalent experience required

**Experience**:
Minimum 2-3 years management experience

Sales experience in dealing with consumer inquiries

Excellent communication, interpersonal, organizational and time management skills

Ability to work flexible/extended hours, including day, evening and weekend when required

University degree or college diploma.

Specialization in Business/Management considered an asset

Knowledge of a second language considered a plus

Pay: From $45,000.00 per year

Work Location: In person

Application deadline: 2024-05-26



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