Director of Operations, LCI Language School

3 weeks ago

Vancouver, British Columbia, Canada LCI Education Full time

Director of Operations, LCI Language School

Thursday, April 11, 2024

LCI Language School is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LCI Language School has campuses in Vancouver and Montreal. The Director of Operations will oversee the campuses and report to the President of Western Canada and Asia Pacific.

Position Summary:

The ideal candidate profile will be responsible for academic quality, operational effectiveness and growth of the campus. Accountable for quality professional education for students by leading the overall administrative and educational functions of the campus.

Reporting to the President of Western Canada and Asia Pacific, the Director of Operations provides direction and implementation of the long-term strategic plan for the School. This includes identifying the needs of the School, setting out the future vision of the School; and setting short, medium and long-term objectives and strategies.

Key Job Responsibilities:

  • Provides leadership to the staff, faculty and students of LCI Language School Vancouver and Manager of Operations of LCI Language School Montreal.
  • Instill a culture of leadership and ensures succession plans are developed and proactively managed to ensure a continuity of leadership on both campuses.
  • In conjunction with the President of Western Canada and Asia Pacific, formulate and develop strategic operating objectives and is responsible for meeting those objectives.
  • Continually evaluate methods of program delivery to ensure that it meets the needs of the community as well as applicable regulatory bodies.
  • Promotes LCI's mandate, and develops and maintains effective internal and external relationships with all agencies, organizations and institutions sharing common interests, including governmental organizations.
  • Maintains a desirable, attractive and safe campus environment. Ensures facilities are well maintained. Assesses campus resources needs and ensures that the resources are planned for, acquired and properly implemented; provides input on utilization of resources.
  • Provide insight into budget planning and budget monitoring/reporting.
  • Perform other related duties, as assigned.

Key Relationships:

  • President of Western Canada and Asia Pacific
  • Manager of Operations,LCI Language School: Montreal
  • Employees and Students of LCI Language School

Job Requirements:

Knowledge:

  • Minimum undergraduate degree in related field.
  • Preferably 5 years or more progressively responsible leadership experience within postsecondary career or language education.
  • Ability to successfully lead and interact with individuals from various areas including: business, academia, financial services, and regulatory agencies.
  • Effective communication skills to lead others toward actions that result in the achievement of school objectives.
  • Ability to resolve inquiries and complaints from employees, customers, regulatory agencies, or members of the business community.

Skills:

  • Possesses superior verbal, written and listening skills; a skilled communicator who can build a team.
  • Proven ability to build and nurture key networks. Works collaboratively with other departments.
  • Exceptional problem-solving, analytical and organizational skills. Highly developed and proved leadership capability.
  • Action and results oriented.
  • Financial abilities to support budgeting, and forecasting.

Abilities and Attributes:

  • Work collaboratively with other departments.
  • Plan, coordinate, monitor and motivate the activities of others.
  • Relationship builder with the flexibility and finesse to manage by influence.
  • Contribute to the development and execution of a strategic plan.
  • Analyze data and trends.
  • Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does.
  • Flex his/her personality when interacting with a wide variety of internal and external stakeholders.
  • Team player with a positive attitude, a strong work ethic and an entrepreneurial mindset.
  • High level of professionalism, diplomacy and tact.
  • Listen effectively and respond appropriately.
  • Work independently, and effectively, under pressure and with minimal supervision.
  • Adapt to changing assignments and juggle multiple, and sometimes competing, priorities.
  • Deal with ambiguity and successfully meet deadlines.

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