Estimator/customer Service Representative

4 weeks ago

Toronto, Canada AutoCanada Inc. Full time

**Join the ride**

**Position: Estimator/Customer Service Representative**

**Collision Centre: Excellence Auto Collision (Offsite Dealership)**

**Classification: Full Time**

**Salary Range $55,000-$65,00**

**Part of a bigger team.**

**Excellence Auto Collision** is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

**What drives your day-to-day?**
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details, and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner

**What are the must-haves**
- College diploma or two years relevant experience
- Proficient with Microsoft Office/Outlook, Mitchell Connect, and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written English communication skills

**The Perks.**
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

**Can you picture yourself here already?**

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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NCT

Automotive technician, auto tech, auto repair, vehicle repair, mechanic, mobile mechanic, journeyman, journey man, master technician, line technician, maintenance technician, red seal, apprentice technician, technician a tech, b tech, c tech, a-tech, b-tech, c-tech, lube tech, oil change, tire technician, general service technician, service tech, GST, alignment technician, suspension, diesel, diesel, commercial, fleet technician, fleet maintenance, ev tech, diagnostic, transmission, RST, certified, Stellantis, Ford, Honda, Toyota, GM, General Motors, Chrysler, Dodge, Jeep, RAM, Acura, Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Bugatti, Buick, Cadillac, Chevrolet, Chevy, Ferrari, Fiat, GMC, Jaguar, Land Rover, Lamborghini, Maserati, McLaren, Mercedes-Benz, Mercedes, MB, Porsche, Hyundai, Kia, Nissan, Infiniti, Mazda, Mitsubishi, Lexus, Lincoln, Lotus, JLR, Mini, AMG, Polestar, Rivian, Rolls Royce, Rolls-Royce, Subaru, Tesla, VW, Volkswagen, Autobody Repair, Refinishing, Paint Application, Surface Preparation, Sanding, Masking, Color Matching, Spray Gun Operation, Clear Coat Application, Quality Inspection, Detail-Oriented, Automotive Finishing, Safety Protocols, Automotive Paint Systems, Restoration, Paint Mixing, Defect Correction, Vehicle Detailing, Team Collaboration, Problem-Solving Skills

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