Volunteer & Program Coordinator - Hospice Orillia

2 weeks ago

Orillia, Canada North Simcoe Muskoka Hospice Palliative Care Network Full time

**Volunteer & Program Coordinator Job Description**

**Reports to**:Executive Director

**Classification**:Full-time, permanent

**Summary/Objective**:The Volunteer & Program Coordinator is responsible for supporting all aspects of onboarding, training, recruitment and management of volunteers for the visiting hospice and bereavement programs. Additionally, the Volunteer & Program Coordinator supports the Community Social Worker in case management of clients in the visiting hospice program, and program delivery in the visiting hospice and bereavement programs.

**Essential Functions**:
**Volunteer Management**:

- Lead, with assistance from the Program Assistant, the:

- facilitation, recruitment, onboarding and training of volunteers
- completion of annual volunteer performance appraisals, maintenance of volunteer files, and ongoing recognition of volunteers
- ensuring all volunteer training and materials are in accordance with HPCO standards
- Deliver Information Sessions and trainings to prospective volunteers
- Work in collaboration with the Hospice Orillia team to develop and facilitate annual education plan including volunteer meetings and events
- Ensure volunteer documentation is kept up to date, organized and confidential
- Work alongside Community Social Worker to manage volunteers involved in the Visiting Hospice Program
- Provide Visiting Volunteers with coaching and ongoing support to assist them with client and family encounters

**Accreditation**:

- Ensure ongoing compliance with HPCO Visiting Hospice Accreditation Standards including completion of reassessment/reaccreditation requirements as per HPCO standards
- Complete annual file audits of all volunteer files to ensure compliance with HPCO standards
- Work alongside Bereavement Services Coordinator to complete accreditation in bereavement program when/where applicable

**Community Partnerships**:

- Provide education in the community on death, dying, bereavement, end of life, palliative care and/or other topics as requested/required within Hospice Orillia’s scope of expertise
- Foster community partnerships by attending relevant round tables, and community, interest and working groups

**Visiting Hospice Program**:

- Case Management_
- Support the Community Social Worker when requested in client services through case management:

- Provide comprehensive psychosocial support, education and information to individuals and families
- Make arrangements to put care plans into action and reassess and adjust care plans as needed
- Match clients with volunteers in the visiting program where necessary and requested
- Maintain contact throughout service delivery
- Attend weekly community rounds
- Communicate with the interdisciplinary team members when/where appropriate
- Advocate for the client (and/or circle of care) when/where appropriate
- Direct Services Support_
- Develop and implement new individual and group programs based on the needs of the community
- Facilitate support groups as needed in the visiting hospice and bereavement programs
- Support Services Coordination_
- Ensure all necessary documentation is collected for client file and case notes are entered according to professional standards
- Ensure confidentiality of client records
- Consult with Executive Director on any issues involving client care, volunteers, health and safety or any other issues of concern
- Ensure that all programs and services are developed and delivered in a high professional standard
- Partner with Bereavement Services Coordinator over transitions of clients and their families into Bereavement Support
- Provide timely and accurate statistical reporting for clients
- Implement and ensure Quality of Care surveys are conducted on a monthly basis alongside Program Assistant
- Follow-up with client/family concerns and complaints

**Competencies**:

- Previous experience in hospice palliative care and knowledge of community resources relevant to the field
- Excellent interpersonal and partnership skills and an advocate for team work
- Excellent active listening, oral and written communication skills
- Awareness, commitment, and ability to include one’s own as well as other’s different cultural perceptions, assumptions, norms, beliefs, and values
- Comfortable working with individuals at end‐of‐life and able to initiate and facilitate discussions addressing end‐of‐life issues
- Committed to protecting the privacy and confidentiality of persons served
- Experience in facilitating groups and public speaking
- Proven time management and organizational skills
- Proficiency with word processing and presentations

**Supervisory Responsibility**:
This position supervises the Hospice Orillia Visiting Volunteers.

**Work Environment**:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and fax machines.

This position also requires extensive work in the community am

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