Volunteer & Program Coordinator - Hospice Orillia

6 months ago

Orillia, Canada North Simcoe Muskoka Hospice Palliative Care Network Full time

**Volunteer and Program Coordinator Job Description**

**Reports to**:Executive Director

**Classification**:Full-time, 12-month maternity leave contract

**Summary/Objective**:
The Volunteer and Program Coordinator is responsible for supporting all aspects of onboarding, training, recruitment and management of volunteers for the visiting hospice and bereavement programs.

**Visiting Hospice Program**:
**Volunteer Management**:

- Work alongside Community Social Worker and Bereavement Services Coordinator to manage volunteers involved in the Visiting Hospice Program
- Provide Visiting Volunteers with coaching and ongoing support to assist them with client and family encounters
- Work in collaboration with the Hospice Orillia team to develop annual education plan including volunteer meetings and events
- Work alongside Program Assistant in:
facilitation, recruitment, onboarding and training of volunteers

completing annual volunteer performance appraisals, maintenance of volunteer files, and ongoing recognition of volunteers

ensuring all volunteer training and materials are in accordance with HPCO standards
- Research, plan and implement Hospice Orillia Ambassador volunteer position.
- Conduct Hospice Orillia's annual stakeholder survey including sending surveys and compiling final reports based on responses received.
- Develop and implement an operational awareness orientation plan for volunteers.

**Accreditation**:

- Ensure ongoing compliance with HPCO Visiting Hospice Accreditation Standards including completion of reassessment/reaccreditation requirements as per HPCO standards
- Complete annual file audits of all client and volunteer files to ensure compliance with HPCO standards
- Work alongside the Bereavement Services Coordinator to complete accreditation in the bereavement program when/where applicable

**Community Partnerships**:

- Provide education in the community on death, dying, bereavement, end of life, palliative care and/or other topics as requested/required within Hospice Orillia’s scope of expertise
- Foster community partnerships by attending relevant round tables, and community, interest and working groups

**Competencies**:

- Previous experience in hospice palliative care and knowledge of community resources relevant to the field
- Excellent interpersonal and partnership skills and an advocate for team work
- Excellent active listening, oral and written communication skills
- Awareness, commitment, and ability to include one’s own as well as other’s different cultural perceptions, assumptions, norms, beliefs, and values
- Comfortable working with individuals at end‐of‐life and able to initiate and facilitate discussions addressing end‐of‐life issues
- Committed to protecting the privacy and confidentiality of persons served
- Experience in facilitating groups and public speaking
- Proven time management and organizational skills
- Proficiency with word processing and presentations

**Supervisory Responsibility**:
This position has co-responsibility for the Program Assistant position.

**Work Environment**:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and fax machines.

This position also requires extensive work in the community among various settings.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical demands involve working in a fast-paced environment and sitting for long periods of time.

This position also requires the ability to engage in public speaking and group facilitation.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

**Position Type/Expected Hours of Work**:
This is a full-time position at 37.5 hours per week. Occasional evening and weekend work may be required as job duties demand.

**Travel**:
Travel throughout North Simcoe Muskoka is required. A reliable vehicle, class G license and two-million-dollar insurance policy is necessary.

**Preferred Education and Experience**:

- Experience working in hospice, palliative care, and bereavement preferred
- Knowledge of community resources
- Knowledge of volunteer management and experience in coordination of volunteers would be considered an asset
- Proven ability to work with others
- Proven organizational, assessment, facilitation and communication skills
- Evidence of dedication to continuing education
- Computer literacy (Word, Excel, PowerPoint)

**Work Authorization/Security Clearance**:
1. Police Record check

2. Vulnerable Sector Check

3. Verification of Educational Qualifications

4. Proof of COVID-19 vaccinat

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