Client Success Manager

15 hours ago


Kingston, Canada Imperium Social Ltd. & Blue Collar Marketing Full time

Imperium Social is an award-winning Kingston based web design company. We have clients across the country and are firm believers that we can offer an incredible website design experience regardless of geographical location. Our team is young, talented, responsive and committed to helping our clients grow their businesses. We offer a few services and do them extremely well. We also pair these services with the best customer service you will get from a digital marketing company.

Imperium was founded in 2018 by two Queen’s University graduates. Since then, Imperium has been growing each year and employs a network of subcontractors in several countries around the globe. Our company atmosphere is a work hard, play hard environment. Our young and ambitious team has the mindset and willingness to get any job done but have fun while doing it. Now we're looking for another fun, hard-working team member to help us continue to expand across North America and provide great customer service to our clients.

Imperium is hiring a **Client Success Manager **in Kingston Ontario (Opportunity for remote work after training) with main responsibilities including but not limited to:

- Service and maintain all current website, logo, and recurring client projects
- Communicating directly with clients, development teams, and subcontractors
- Take 100% ownership of clients to ensure success at all stages of the client life cycle
- Building, distributing, and presenting monthly reports for recurring clients
- Improve client management flow, systems, and communication
- Upsell clients where appropriate and facilitate client referrals (Commision Structure)
- Above average computer literacy
- Strong Work Ethic
- Strong organizational skills and ability to prioritize important tasks
- Great interpersonal and communication skills
- Sales & Account Management Experience
- General WordPress Web Design & SEO knowledge
- Experience with SEMrush, Trello, Keap, Google Analytics, and Google Search Console
- Work experience in the construction industry not required, but considered an asset

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B sales: 1 year (preferred)
- Account management: 1 year (preferred)



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