Client Service Manager

6 days ago

Kingston, Canada Paladin Security Full time
Position Overview

Responsible for developing and maintaining Paladin Security Group’s security programs for all Paladin Healthcare contracts within Kingston and surrounding areas; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and fire safety emergencies.

Essential Job Functions
  • Assists in the development of short and long range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
  • Develops implements, maintains, and evaluates the security programs for Paladin’s contracts.
  • Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met.
  • Takes ownership of staff and client issues and supports the timely response to both groups.
  • Develops and maintains excellent relationships with the clients in the portfolio.
  • Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations.
  • Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio.
  • Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met.
  • Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
  • Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
  • Ensures overall coordination of Paladin contract security plans by: developing and maintaining the security program; developing and maintaining facility plans and related documentation; coordinating and evaluating security and fire safety system and process testing requirements; ensuring regulatory requirements are met; and providing direction to related committees within the Paladin health care contracts.
  • Supports other Paladin wide programs by delivering education/awareness sessions on security issues as required from time to time.
Requirements
  • Minimum of one year of management experience of employees and client services is essential.
  • A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience is an asset.
  • Minimum of three years supervisory/managerial experience in security and / or fire safety services.
  • Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
  • Must have strong leadership, social interaction, and organizational skills.
  • Proficiency in Microsoft Office software.
  • Must be able to obtain and maintain a valid Ontario Security Guard license. Currently in possession of a valid Ontario Security Guard license is considered an asset.
  • Ability to write and present proposals to large organizations.
  • An interest in social activity used to build client relationships by fostering an excellent client / service provider connection.
  • Creative ability to foster new and better ways to perform and succeed.
  • Proven ability to build and maintain strong working relationships both internally and externally.
  • Excellent English communication (Verbal and Written)
  • Fluent in English and French (Verbal and Written), is considered an asset.
  • Usual business hours of work with after hours and weekend availability required.
  • Must have a reliable working vehicle.

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