Manager, Revenue and Receivables
6 months ago
**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
**Your Role**
The Manager, Revenue and Receivables is a technically savvy, service-focused leader overseeing a team of 9 individuals that comprise Global Relay's billing and collections operations. You are accountable for the timely and accurate processing of thousands of invoices generated monthly and have a process improvement focus to identify areas to improve efficiency, reduce revenue leakage and provide service excellence. You are the primary management representative of the billing function of Global Relay and work with internal cross-functional teams and external stakeholders such as customers, channel partners, and consultants. The Manager, Revenue and Receivables oversees a dynamic billing environment that is constantly evolving to reflect Global Relay's growth and its customers' growing needs. You are a proven people leader who can motivate and inspire a team to develop their soft and technical skills.
**Your Job**
- Manage a team of 9 individuals and oversee all billing and accounts receivable functions to ensure that customers are invoiced accurately, timely, and in adherence with internal controls.
- Review billing documents (i.e. service records, opportunities, and invoices) for new and existing customers.
- Provide exceptional customer service in dealing with customers and in particular escalated customer billing matters.
- Drive culture of excellence in customer service in all of the billing function's interactions internal and external to Global Relay.
- Manage case queue of external and internal queries to ensure cases are appropriately addressed in a timely manner, adhering to KPI expectations for case turn-around.
- Oversee the billing team's interactions within Finance & Accounting to ensure accurate and comprehensive information to facilitate monthly, quarterly, and year-end financial statement preparation, including journal entry review and bad debt provision preparation and review.
- Oversee collections and dunning processes, reviewing collections targets and escalating collections matters when necessary.
- Supervise, mentor, coach and provide advice and expertise to billing and accounts receivable staff.
- Oversee and assist with the periodic and ad hoc generation of reports and information for third-party suppliers, channel partners, and enterprise customers.
- Identify opportunity for new or improved collaboration of the billing function with cross-functional teams and external business partners.
- Prepare sales metrics and related reporting to senior management.
- Collaborate with the Senior Manager, Billing Transformation to identify, design, test, and execute on process and system improvements to Global Relay's billing function.
- Establish policies and procedures to ensure that billing tasks are completed with efficiency and accuracy.
**About You**
- Strong understanding of full cycle billing including AR, collections and billings coupled with strong process improvement experience (identification and implementation of process changes).
- 5+ years in a related role working in complex billing automated environments, with a deep understanding of data flow and information systems.
- Experience in SaaS subscription billing environments is an asset.
- Experience managing a team, particularly in a leadership role overseeing individuals with their own direct reports.
- Familiarity with billing-related accounting concepts such as: revenue recognition, accounts receivable, deferred revenue, and bad debt provisions.
- Completion of a degree in accounting and working towards a CPA designation, or related experience is an asset, but not required.
- Ability to work in a fast-paced environment and efficiently manage accounts receivable and administrative matters.
- Ability to deliver excellent customer service at all levels of the organization and with external parties.
- Familiarity with Salesforce CRM, Salesforce CPQ, NetSuite ERP, and enterprise-scale billing systems.
- Flexibility in working hours to accommodate Global Relay's international customer base and regional offices.
**Compensation**:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia.
-
Product Manager
7 months ago
Vancouver, Canada Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Accounts Receivable Manager
6 months ago
Vancouver, Canada Corpay Full timeYour role Purpose The Accounts Receivable Manager (“AR Manager”) is responsible for the entire Order to Cash process, including client billing, maintenance of the electronic billing system, accuracy of the data imported in the system, the dunning and collection processes, and timely revenue and AR reporting. The AR Manager is also responsible for...
-
Revenue Operations Manager
6 months ago
Vancouver, Canada Launch Labs Full time**About us**: At Zenhub, our mission is to help make software teams more productive. Our product is used by more than 8000 organizations around the world to help plan and track software projects and provide visibility into progress and key milestones for the wider organization. We’re backed by three of Canada’s most prominent venture firms, Yaletown...
-
Revenue Manager
3 weeks ago
Vancouver, Canada Sandman Hotel Group Full timeProud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...
-
Revenue & Data Specialist
7 months ago
Vancouver, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full timeWe’re Hiring! Revenue & Data Specialist Vancouver, BC Full-time Hybrid WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through...
-
Revenue Operations Manager
7 months ago
Vancouver, Canada Klue Full timeWe're looking for a Rev Ops Manager to join Klue! Could it be you? \uD83D\uDC40 The Revenue Operations Manager at Klue will play a pivotal role in managing and optimizing revenue-related processes, aligning sales, marketing, customer success, and other teams, while driving revenue growth through data insights and strategic planning. This role is...
-
Revenue Manager Professional
4 weeks ago
Vancouver, British Columbia, Canada Coast Hotels Full timeAt Coast Hotels, we are committed to excellence in our revenue management strategy. We seek a highly skilled and experienced Junior Cluster Revenue Manager to join our team and contribute to the success of our hotels.
-
Pricing & Revenue Management Analyst
6 months ago
Vancouver, Canada Flair Airlines Ltd. Full time**Are you ready to take your career to new heights?** **Job Title**: Pricing & Revenue Management Analyst **Department**:Commercial **Location**:Vancouver, BC **Work Arrangement**:Hybrid This role is primarily based in the Corporate Office with occasional work-from-home flexibility **Position Overview**: The Pricing & Revenue Management Analyst will be...
-
Junior Cluster Revenue Manager
6 months ago
Vancouver, Canada Coast Hotels Full timeThe Junior Cluster Revenue Manager will contribute to the overall success of the company by supporting the Revenue Management team, and our hotels by ensuring all revenue opportunities are maximized. The Junior Cluster Revenue Manager role will appeal to an analytically oriented individual with a passion to drive revenue, gain invaluable knowledge, and...
-
Revenue Management Specialist
2 weeks ago
Vancouver, British Columbia, Canada Accor Hotels Full timeJob DescriptionWe are seeking a highly skilled Revenue Management Specialist to join our team at Sofitel Shahd Al-Madinah in Madinah, Saudi Arabia.About the Role:This is an exciting opportunity for a seasoned Revenue Manager to oversee revenue management strategies and optimize revenue performance across designated properties within our allocated...
-
Chief Revenue Officer
7 months ago
Vancouver, Canada TOP Full time**Chief Revenue Officer | Business Growth, Website Properties - National Today** - Can you grow revenue of a digital media property _while also _leading its administrative, operational, and creative functions. If you have experience in administrative, operational, and creative functions of content as a strategic marketing and communications function in the...
-
Revenue Systems Administrator
7 months ago
Vancouver, Canada Klue Full timeWe're looking for a Revenue Systems Administrator to join Klue! Could it be you? The Revenue Systems Administrator is a key player in managing and optimizing technology systems for revenue teams, ensuring data accuracy, and driving revenue growth through efficient system administration. This role involves maintaining and improving revenue systems like...
-
Revenue Operations Assistant
6 months ago
Vancouver, Canada Fintel Connect Full timeFintel Connect is making waves as the leading growth marketing solution built for the financial industry. Our mission is to support the banking and financial ecosystem with tools and insights that will allow them to better reach future customers and deliver the right products to the right audiences in a compliant and cost-effective way. Fintel proudly serves...
-
Ancillary Revenue Analyst
7 months ago
Vancouver, Canada Flair Airlines Ltd. Full time**Want to be part of a team that's changing the way Canada travels?** As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of...
-
Accounts Receivable Administrator
6 months ago
Vancouver, Canada PLEA Community Services Society of BC Full timePLEA Community Services is currently seeking an **Excluded Full-Time Accounts Receivable Administrator** for our Finance team located in Vancouver, BC. The proposed start date for this position is as soon as possible. The Accounts Receivable Administrator performs accounting and administrative tasks for the maintenance and processing of accounts receivable...
-
Revenue Operations Administrator
6 months ago
Vancouver, Canada Netskrt Systems Inc. Full timeNetskrt is looking for a Revenue Operations (RevOps) Administrator to be part of the Sales Team. As a Revenue Operations Administrator, you will play a critical role in our organization’s revenue growth by overseeing and optimizing the operations of our HubSpot platform. This role involves bridging gaps between marketing, sales, customer service, customer...
-
Accounts Receivable Specialist
6 months ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Sales Team Manager for Revenue Growth
1 week ago
Vancouver, British Columbia, Canada Themis Solutions Inc. Full timeWe are seeking a skilled Sales Team Manager to drive revenue growth at Themis Solutions Inc. in Vancouver, Canada.Job Summary:This is a full-time position that requires leadership and management skills to lead a team of sales professionals. The successful candidate will be responsible for developing and executing strategies to achieve sales targets and grow...
-
Revenue Operations Analyst
3 months ago
Vancouver, Canada Global Relay Full time**Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...
-
Accounts Receivable Specialist
7 months ago
Vancouver, Canada Vancouver Aquarium Full timeSUMMARY: As a crucial member of the Finance Team, the Accounts Receivable Specialist with an inventory accounting focus will play a pivotal role. Responsible for managing daily accounts receivable functions, this individual ensures accurate and timely processing of transactions, recording revenue, and invoicing customers. Acting as the first point of...