Manager, Revenue and Receivables

5 months ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**

The Manager, Revenue and Receivables is a technically savvy, service-focused leader overseeing a team of 9 individuals that comprise Global Relay's billing and collections operations. You are accountable for the timely and accurate processing of thousands of invoices generated monthly and have a process improvement focus to identify areas to improve efficiency, reduce revenue leakage and provide service excellence. You are the primary management representative of the billing function of Global Relay and work with internal cross-functional teams and external stakeholders such as customers, channel partners, and consultants. The Manager, Revenue and Receivables oversees a dynamic billing environment that is constantly evolving to reflect Global Relay's growth and its customers' growing needs. You are a proven people leader who can motivate and inspire a team to develop their soft and technical skills.

**Your Job**
- Manage a team of 9 individuals and oversee all billing and accounts receivable functions to ensure that customers are invoiced accurately, timely, and in adherence with internal controls.
- Review billing documents (i.e. service records, opportunities, and invoices) for new and existing customers.
- Provide exceptional customer service in dealing with customers and in particular escalated customer billing matters.
- Drive culture of excellence in customer service in all of the billing function's interactions internal and external to Global Relay.
- Manage case queue of external and internal queries to ensure cases are appropriately addressed in a timely manner, adhering to KPI expectations for case turn-around.
- Oversee the billing team's interactions within Finance & Accounting to ensure accurate and comprehensive information to facilitate monthly, quarterly, and year-end financial statement preparation, including journal entry review and bad debt provision preparation and review.
- Oversee collections and dunning processes, reviewing collections targets and escalating collections matters when necessary.
- Supervise, mentor, coach and provide advice and expertise to billing and accounts receivable staff.
- Oversee and assist with the periodic and ad hoc generation of reports and information for third-party suppliers, channel partners, and enterprise customers.
- Identify opportunity for new or improved collaboration of the billing function with cross-functional teams and external business partners.
- Prepare sales metrics and related reporting to senior management.
- Collaborate with the Senior Manager, Billing Transformation to identify, design, test, and execute on process and system improvements to Global Relay's billing function.
- Establish policies and procedures to ensure that billing tasks are completed with efficiency and accuracy.

**About You**
- Strong understanding of full cycle billing including AR, collections and billings coupled with strong process improvement experience (identification and implementation of process changes).
- 5+ years in a related role working in complex billing automated environments, with a deep understanding of data flow and information systems.
- Experience in SaaS subscription billing environments is an asset.
- Experience managing a team, particularly in a leadership role overseeing individuals with their own direct reports.
- Familiarity with billing-related accounting concepts such as: revenue recognition, accounts receivable, deferred revenue, and bad debt provisions.
- Completion of a degree in accounting and working towards a CPA designation, or related experience is an asset, but not required.
- Ability to work in a fast-paced environment and efficiently manage accounts receivable and administrative matters.
- Ability to deliver excellent customer service at all levels of the organization and with external parties.
- Familiarity with Salesforce CRM, Salesforce CPQ, NetSuite ERP, and enterprise-scale billing systems.
- Flexibility in working hours to accommodate Global Relay's international customer base and regional offices.

**Compensation**:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia.

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