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Accounts Receivable Manager

7 months ago

Vancouver, Canada Corpay Full time

Your role

Purpose

The Accounts Receivable Manager (“AR Manager”) is responsible for the entire Order to Cash process, including client billing, maintenance of the electronic billing system, accuracy of the data imported in the system, the dunning and collection processes, and timely revenue and AR reporting.

The AR Manager is also responsible for supporting client relationships by ensuring clients receive accurate invoices, client inquiries are resolved quickly, and overdue accounts are paid.

The AR Manager oversees a team of three Accounts Receivable Coordinators based in Vancouver.

What you'll be doing

**Responsibilities**:

- Ownership of the Accounts Receivable Function
- Billing
- Prepare and send accurate and timely invoices, amendments, and credits for the designated market, and provide billing support to the other markets
- Make sure the month end billing processes are followed appropriately to deliver accurate revenue within allocated time frame to support month end close deadlines
- Ensure invoice terms agree to the commercial terms, as detailed in service agreements
- Manage the client records of the designated market and the billing data in NetSuite
- Establish PO management process in alignment with client requirements to ensure prompt payment
- Investigate and resolve rejected invoices within 1 week of billing
- Accounting and Reporting
- Ensure that all revenue is appropriately reported (e.g., accurate, complete, proper period) in accordance with accounting policies and procedures
- Ensure monthly billing calculations spreadsheets are up to date
- Prepare monthly revenue analysis and variance reports for internal review
- Obtain and reconcile company Client and Transaction metrics
- Assist with the preparation and issuing of Merchant of Record (MOR) remittance statements
- Record client payments in NetSuite, either on individual accounts or as part of the bank reconciliation
- Define matching rules in the bank reconciliation as needed
- Perform payments to clients as part of the MOR agreements
- Prepare monthly Aged AR reports and accounts receivable related KPI’s
- Provide support to other accounting functions, including bank reconciliations and other tasks as requested
- Contribute to the company’s profitability by providing accurate, relevant, and timely financial information to various stakeholders
- Collection
- Manage the client collection process including dunning, making sure balances are paid before they become overdue
- Build strong working relationships with Client Accounts Payable (or equivalent) counterparts
- Follow up with clients that are in arrears to mitigate the impact of past due balances on AFDA provisions and bad debts expense
- Help prepare the monthly bad debt provision calculations making sure the amount calculated has supporting documents
- Establish payment commitment dates with clients in arrears, or payment plans where applicable.
- Coordinate collection efforts with third party Debt Collection Agencies (“DCAs”), reconciling payments received and providing updated collection instructions each month.
- Client Inquiries and Support
- Work with the Client Success or Sales team to make changes to client billing data, and provide financial data to these teams regarding their clients as needed
- Manage accounts receivable inbox and internal service desk, making sure the clients requests are answered and solutioned within SLA’s
- Manage market requests regarding changes to billing that involve modifications to the electronic billing system, and reconfigure the system as needed
- Team Management
- Ensure the successful operations of the Accounts Receivable department, adequate to achieving the department’s goals and objectives.
- Oversee team of three Accounts Receivable Coordinators based in Vancouver, including effective coaching and training
- Be the primary point of contact for escalation and resolution of problems, allocating work, coaching and development, objective setting and performance reviews
- Hold regular AR team meetings, including weekly 1:1’s with each team member
- Work in partnership and build strong professional relationships with accounting and commercial teams in all markets
- Other
- Maintain financial security by following internal control guidelines
- Ensure all information is appropriately recorded and/or followed from the “Finance Guide”
- Support / cover for other Finance team members as and when necessary, e.g., during periods of sickness or scheduled time off
- Support the month end and year end close processes as required
- Assist the Financial Controllers with the audit working paper preparation and other audit related tasks
- Provide support to other departments and other markets as requested
- Provide support with implementation of new automated processes within NetSuite, process improvements within Finance, including sandbox testing and production deployment
- Process efficiency improvements
- Procedure documen