Mychart Support Representative

3 weeks ago


Ottawa, Canada The Ottawa Hospital Full time

**Job Posting Information**:
REPOST - Original job posting #99545

**About The Ottawa Hospital**:

- Inspired by research and driven by compassion- The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.- Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.**Position Information**:
**Temporary until approximately September 29, 2024.**

**Rotation/Shifts**:
Days, 8 hour shifts, (08:00-16:00)
- For information purposes only - The Hospital reserves the right to change.

**Basic Requirements**:

- High school diploma (Grade 12);
- One (1) year of work experience within a Health Records Environment;
- Customer service experience;
- Experience in handling confidential patient information;
- Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
- Data Entry (4000 keystrokes/hour);
- Above-average organizational skills with a high degree of personal initiative;
- Above-average computer literacy with interfaced software systems;
- Strong customer service skills;
- Close attention to detail;
- Familiar with Ontario's Personal Health Information Protection Act;
- General Knowledge of the Ottawa Hospital clinical record content;
- Basic math skills;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.- We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.- The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.-
All TOH staff are accountable for providing quality and safe care to patients. The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process-
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.


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