Client Success Manager

7 months ago

SaintBrunodeMontarville, Canada ISAAC Instruments Full time

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

**Job Description**:
Client satisfaction and retention are at the heart of your role and objectives. You will join a dynamic talented team of individuals who are passionate about, and responsible for, the successful adoption of ISAAC’s solution. Under the responsibility of the Client Success Director, you will be the client's main point of contact to build strong relationships, create referenceable accounts, and secure contract renewals.

**Responsibilities**
- Proactively work with clients to develop a broad understanding of the client’s business model to meet clients’ expectations, encourage best practices, and ensure success
- Provide periodic business reviews that identify client’s strengths, opportunities, and goals
- Secure renewals, maintain referenceable accounts, and identify Meeting 1 sales leads
- Maintain high levels of client engagement and satisfaction with a focus on client loyalty
- Partner closely with other internal teams to collaborate and translate businesses needs into solutions for our clients
- Respond to all client needs and accompany them to reach their objectives
- Drive product knowledge, increase adoption, and identify upsell opportunities with clients.

**Qualifications**:

- University diploma in information technologies, computer engineering or any other pertinent fields
- At least three (3) years of experience as a client account manager and/or managing implantation and deployment of software/hardware solutions
- Strong communication skills, ability to establish deep relationships with clients, motivation towards reaching goals and results in a client-oriented framework
- Leadership, excellent organizational skills, problem-solving abilities, multi-tasking and adaptation to change
- In-depth knowledge and mastery of computer solutions and software
- Fluent in English, knowledge of French preferred
- Readiness to travel throughout Canada and the U.S. (between 10% and 25% of schedule).

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc
- various social activities and free snacks every day

  • Client Success Manager

    8 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    Company Description ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Client Success Manager

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Company Description** ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Vice President of Client Experience

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Company Description** ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Supervisor, Client Success

    8 months ago

    Saint-Hubert, Canada Techo-Bloc Full time

    **Company Description** Pave your career at Techo-Bloc**: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious...

  • Gestionnaire de La Réussite Client

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    Description de l'entreprise ISAAC se fait partenaire des flottes nord-américaines pour simplifier le camionnage avec sa solution facile à utiliser. Dédiés à 100% au transport routier, nous aidons les transporteurs à surmonter leurs défis quotidiens, et à favoriser le bonheur des chauffeurs. Notre solution d’une fiabilité éprouvée s’intègre...

  • Account Manager

    7 months ago

    Saint-Bruno-de-Montarville, Canada Stelpro Full time

    **JOIN US AND CONTRIBUTE TO THE GROWTH OF A LOCAL COMPANY!** The Stelpro Group offers more than just a job; it's an opportunity to become a cornerstone of our innovative company. As a member of our team, you will contribute to the growth of a local company while benefiting from a balanced and enriching professional environment. **YOUR ROLE**: As an Account...

  • Gestionnaire de La Réussite Client- Hybride

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Description de l'entreprise** ISAAC se fait partenaire des flottes nord-américaines pour simplifier le camionnage avec sa solution facile à utiliser. Dédiés à 100% au transport routier, nous aidons les transporteurs à surmonter leurs défis quotidiens, et à favoriser le bonheur des chauffeurs. Notre solution d’une fiabilité éprouvée...

  • Product Marketing Manager

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Company Description** ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Key Account Manager

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Description longue- Our beautiful Cascades family is growing: the sales team of our Cascades Containerboard Group (CCG) division is currently looking for a Major Account Manager! At Cascades, we bring out the full potential of our employees. You- You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and...

  • Customer Success Manager

    7 months ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! The Customer Success Manager will...

  • Assistant Manager

    7 months ago

    Saint-Bruno-de-Montarville, Canada Sésame Full time

    The golden rule at Sésame is respect: respect for our ingredients, our premises, our customers and our employees in an inclusive and stimulating environment. If all this appeals to you, don't hesitate! We're always looking for motivated people! - SÉSAME BENEFITS **THE LITTLE ADVANTAGES** **OF WORKING WITH US**: **FLEXIBLE SCHEDULE**: At Sésame, we...

  • Directeur(e) d'Expérience Client

    4 days ago

    Saint-Bruno-de-Montarville, Quebec, Canada TRISTAN Full time

    À propos de TristanTristan est une entreprise familiale québécoise fièrement reconnue pour ses vêtements de qualité et son excellence en service client. Nous sommes ravis d'être la première place au sondage WOW, ce qui témoigne de notre engagement à offrir l'expérience client parfaite.Nous recherchons une personne passionnée par la mode...

  • Client Service Representative

    8 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Company Description** ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Assistant Manager

    6 months ago

    Saint-Bruno-de-Montarville, Canada Cineplex Full time

    Work location: CPX Saint Bruno City: St. Bruno What you will do: Are you passionate about movies? Do you enjoy interacting with others? Are you looking for an opportunity for tremendous career growth? Join the Cineplex team and IMAGINE THE POSSIBILITIES. Land your starring role: The Cineplex team is very exciting, fun, interactive, and passionate about...

  • Drapery Manager Full Time

    8 months ago

    Saint-Bruno-de-Montarville, Canada Fabricville Full time

    Are you passionate about home decor? The responsibilities of the drapery manager will be to work in tandem with the store manager to achieve and ensure the success and profitability of the department. **Experience and skills**: - Expertise in technical requirements for all custom window treatments. - Able to multitask and adapt to a fast paced...

  • Responsable Accueil Et Service Client

    1 month ago

    Saint-Bruno-de-Montarville, Canada Douceurs et petits poids Full time

    **Horaire**: Horaire de 8h30 à 17h Dès que possible **Description de poste**: Nous recherchons une **Responsable Accueil et Service Client** pour prendre en charge l’ensemble des opérations liées à l’accueil et à la gestion des divers services, tout en jouant un rôle clé dans l’organisation et le bon fonctionnement de notre centre. Ce poste...

  • General Manager

    5 days ago

    Saint-Bruno-de-Montarville, Canada Ingersoll Rand Full time

    Location: Quebec, CA, J3V 6B8- Req ID: 3727**Company description** Maximus is an innovative company that designs, manufactures, and markets the Maximus control system for the agricultural industry. Team mission: develop an evolving system at the cutting edge of technology that combines reliability, ease of use, animal welfare and operating savings for...

  • Conseiller Technique Client + Interne Service

    3 months ago

    Saint-Bruno-de-Montarville, Canada VOLKSWAGEN ST-BRUNO Full time

    **Qui est Volkswagen St-Bruno ?** Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. **Pourquoi travailler avec nous et ce que nous offrons?** - Rémunération hebdomadaire avec structure de bonification selon la performance; -...

  • Technical Support Manager

    7 months ago

    Saint-Bruno-de-Montarville, Canada Composites One ULC Full time

    **Pour afficher cette description en anglais, veuillez faire défiler vers le bas.** At Composites One our culture is founded on a clear set of Core Values that has at its core **Respect, Teamwork, and Communication.** Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate...

  • Finance Project Manager

    8 months ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:451822 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...