Customer Success Manager

6 days ago

SaintLaurent, Canada CAE Full time

**Role and Responsibilities**

Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us

The Customer Success Manager will report into CAE Flight Services leadership and work closely with both internal teams (such as Account teams, Delivery, Customer Care, Product Management and Development) as well as external stakeholders and partners, focusing on solution adoption, understanding the client landscape, key client performance indicators and trends. The CSM will have a broad base understanding of the client environment specifically around Flight services assets, competitor products or solutions created by the client themselves.

The CSM will also navigate across the CAE and Flight services organization, as well as the client organization to facilitate faster resolution time to issues in addition will support our customers in realizing maximum possible value from their purchased products and services, by:

- Understanding the customer’s business and their products/services landscape and acting as the customer’s advocate to drive successful product adoption and customer success
- Partnering with the customer and our own teams to ensure critical issues are prioritized accordingly, balancing customer requirements with our organization’s capabilities
- Driving down escalation rates through pro-active engagement and expert customer knowledge
- Challenging status quo to achieve customer success
- Navigate across CAE/Flight services teams to facilitate or construct new processes to support client needs.
- Be the client advocate within CAE and conduct or facilitate meetings within the organization to better describe, explain client expectations or needs.
- Work closely with the Customer Care organization to identify chronic trends or issues associated to the clients' environment.
- Ensure that client issues are dealt with in an efficient manner, keeping both internal and external stakeholders informed around major incidents, and supporting troubleshooting efforts as required.
- Conduct regular customer checkpoint meetings and operational discussion to address customer concerns and exchange information both on managerial and executive level, ensuring our messaging is consistent within the customer’s organization.
- Consistent usage of CSM Tools, dashboards, process flow diagrams, surveys, and scorecards
- Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations
- Establish effective communication channels / forums with clients / and peers
- Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s.
- 6+ years of airline/aviation experience
- Strong analytical skills and problem-solving ability
- Showcase a high level of independent initiative and can work well in a team environment
- Demonstrate intellectual curiosity - expand knowledge base
- Plan and carry out responsibilities with mínimal direction
- Self-Motivated and goal oriented
- Comfortable in engaging on manager / director / executive levels with client
- Familiar with project management principles
- Bachelor’s degree or higher
- Excellent written and verbal communication skills

**CAE offers**:

- an environment where your initiatives will be recognized and valued.
- the opportunity to travel internationally.
- the opportunity to work on a variety of projects on a multidisciplinary team.
- the opportunity to represent the organization at external conventions and conferences.
- the possibility to work from home occasionally.
- flexible schedules.
- attractive employee benefits.

LI-JN1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

  • Customer Success Manager

    5 days ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! At CAE, we are committed to elevate...

  • Caerise Customer Success Manager

    3 weeks ago

    Saint-Laurent, Canada CAE Inc. Full time

    Role and Responsibilities Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! At CAE, we are committed to elevate the...

  • Team Lead, Customer Success

    2 weeks ago

    Saint-Laurent, Canada LGM Financial Services Inc. Full time

    **Team Lead, Customer Success - Montreal, QC** **About You** Are you a customer-focused bilingual “Superstar” who has a passion for all things customer service? Are you a People Leader, Team Lead, or a Contact Center Expert who is looking for a new career opportunity, or simply a change of pace? Are you looking for a dynamic workplace environment...

  • Customer Success Lead

    1 week ago

    Saint-Laurent, Canada Cold Chain Science Enterprises Full time

    **Job description** CCSE is looking for a Customer Success Lead to join our small and passionate team! We are a Canadian cold chain company that provides solutions for thermo-sensitive products across Canada. From cold chain packaging, compliance services, technical support and Smart monitoring systems. We take pride in serving many industries and provide...

  • Customer Success Manager

    3 weeks ago

    Saint-Esprit, Canada TRADOGRAM Full time

    At Tradogram, we are building a next-generation procurement solution that is simple, connected, and intelligent to meet the variable organizations’ needs in managing their spending. Our niche cloud-based business solution enhances every organization’s procurement function, regardless of size or industry. As part of our small team, you will directly...

  • Customer Success Manager

    2 weeks ago

    Saint-Hyacinthe, Canada WorkJam Full time

    WorkJam is the world’s first digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam is a fully modular super app that solves the most common problems faced by frontline enterprises around the world through task management, shift swapping and scheduling, two-way communication, and training.We’re proud of...

  • Customer Success Manager

    4 weeks ago

    saint-joseph-de-beauce, Canada RevUp Dental Full time

    RevUp Dental is not your average dental marketing and software company – we're a team committed to assisting dentists in expanding their practice. From crafting websites to mastering the art of SEO, our comprehensive system helps dental practices grow their revenue by improving their website's search engine optimization and nurturing their leads. We are a...

  • Responsable Expérience Client/ Customer Success

    1 week ago

    Saint-Laurent, Canada TOOTSI IMPEX INC Full time

    *English version will follow - **Tootsi Impex est un leader nord-américain dans le domaine des produits alimentaires en vrac, naturels et de santé. Notre société a été fondée en 1986. Nous sommes un importateur direct, un transformateur et un distributeur de plus de 1500 produits. Notre siège social est basé à Montréal où nous fabriquons...

  • Manager, Customer Advocacy

    2 weeks ago

    Saint-Laurent, Canada Volkswagen Group Canada Full time

    **Manager, Customer Advocacy - Canada** **-* **NAR000274* **Primary Location**: Canada-Quebec-St-Laurent **Description** As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen...

  • Nc A/e Customer Success

    2 weeks ago

    Saint-Laurent, Canada FedEx Express Canada Full time

    **Job Description**: If we’re going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we’ve shipped some pretty interesting things over the years like part of the ship’s hull of the Titanic, a windmill, race cars, a helicopter, the shark...

  • Customer Success Specialist

    5 days ago

    Saint-Esprit, QC, Canada Peak Sales Recruiting Full time

    About Peak Sales Recruiting:At Peak Sales Recruiting, we empower organizations and individuals to achieve excellence by delivering top-tier sales talent. Our team is driven, disciplined, of service, and always improving.We're seeking a highly dedicated Customer Success Specialist to join our dynamic team. As a Customer Success Specialist, you will play a...

  • Nc A/e Customer Success

    6 days ago

    Saint-Laurent, Canada FedEx Express Canada Full time

    **Job Description**: 12 weeking RC540112 NC252:Acct Exec - Inside **Job Description**: - If we’re going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we’ve shipped some pretty interesting things over the years like part of the ship’s...

  • Nc252: A/e Customer Success

    2 weeks ago

    Saint-Laurent, Canada FedEx Express Canada Full time

    FedEx Express Canada - Sales/Solutions - RC583584 - Full Time - Regular - No - Saint-Laurent, Canada 12 weeking RC540112 NC252:Acct Exec - Inside **Job Description**: - If we’re going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we’ve...

  • Nc252: A/e Customer Success

    2 weeks ago

    Saint-Laurent, Canada FedEx Express Canada Full time

    FedEx Express Canada - Sales/Solutions - RC597606 - Full Time - Regular - No - Saint-Laurent, Canada If we’re going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we’ve shipped some pretty interesting things over the years like part of...

  • Head of Customer Success

    3 weeks ago

    Saint-Esprit, Canada Ownwell Full time

    About Ownwell Ownwell’s mission is toempower Canada’s 10 million homeownersto make better financial decisions about their homes - their biggest investment.We do this by equipping the professionals that serve them -mortgage brokers and realtors- with a powerful solution to stay top of mind, generate repeat business, and create new opportunities. Our...

  • C-cfs-100 Customer Success Project Assistant Intern

    2 weeks ago

    Saint-Laurent, Canada CAE Full time

    **About This Role** **This position is exclusively open to students in the process of obtaining** an academic degree** **Internship**date**:**May 5**th** to August 22**nd** 2025** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class...

  • Customer Success Advisor

    4 weeks ago

    Saint-Hubert, Canada Techo-Bloc Full time

    Company Description At Techo-Bloc, we aren’t just paving patios - we’re paving the way for great careers! Founded on a culture of innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an impact. Intrigued? Come grow with us. **Why work for us** We love to...

  • Head of Customer Success

    3 weeks ago

    Saint-Hyacinthe, Canada Stay22 Full time

    Job Title: Head of Partner Success (Head of Customer Success)Salary: $130,000 - 150,000 + commissionLocation: Montreal - Hybrid (1-2 days at the office per week)About Stay22At Stay22, we’re on a mission to revolutionize the travel media industry. Using cutting-edge AI-powered solutions, we empower travel media companies and content creators to unlock fresh...

  • Manager, Customer Advocacy

    2 weeks ago

    Saint-Laurent, Canada VW Credit Full time

    Canada-Quebec-St-Laurent As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to...

  • Customer Operations Manager

    1 week ago

    Saint-Laurent, Canada ABB Full time

    **Customer Operations Manager - Electrification**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your...