Scheduling Coordinator
3 days ago
**Full-Time Scheduling Coordinator**
Community Care Durham is seeking a Scheduling Coordinator to support the day-to-day provision of client services; the Scheduling Coordinator is responsible for handling incoming and outgoing calls in the contact centre and participating as an effective member of the Community Care team.
Responsibilities include but are not limited to:
- Scheduling volunteers and CCD Fleet paid van drivers at all CCD Hubs for the provision of transportation
- Scheduling transportation service volunteers
- Communicating new assignments and/or schedules changes to transportation service staff and volunteers
- Ensure that calls are answered in a timely manner, meeting client caller experience goals
- Identifying and addressing transportation scheduling issues (i.e., cancellations and no shows, etc.,)
- Providing support and assistance with transportation schedule problem solving to team members
- Entering all transportation scheduling data into CCD database(s) in a timely manner and ensures that all data is accurate and complete
**Qualifications required**:
- Post-Secondary Diploma/education in Office Administration, logistics, or related field
- 1 Year experience in Office Administration is an asset
- 1 Year experience in Scheduling Staff
- Strong logístical, critical thinking, problem solving and organizational skills
- Strong communication and interpersonal skills
- Good working knowledge of the principles of community support services including community, mental health and gerontology, and volunteer management
- Satisfactory Police Vulnerable Sector Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
**Compensation**:Starting at $38,000 annually; three (3) weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 float days; health, insurance, and pension benefits when eligible.
- Pay will be commensurate based on education and experience
Pay: From $38,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 2024-06-05
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