Front Desk Agent
1 week ago
**Overview**
The Sheraton Montreal Airport Hotel is looking for an outstanding individual to join us in the position of **Front Desk Agent.**
Our hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the position for you
We offer very competitive benefits including: compensation, group insurance, RRSP, employee assistance programs, parking, Marriott hotel discounts, and more.
**Summary**
We are looking for a qualified and talented individual with customer service experience. The Front Desk Agent is primarily responsible for customer arrivals and departures, providing customer service to clients.
**Duties**
- Greet guests upon arrival, and verify reservation information
- Assign rooms, hand out keys and provide hotel information
- Ensure guest satisfaction
- Enter arrivals and departures into the Property Management System (PMS).
- Respond to customer inquiries to ensure guest satisfaction.
- Provide information and referrals to guests.
- Handle and follow up on customer comments and complaints.
- Perform monetary transactions and process customer billing.
- Sales, customer service and service oriented skills.
- Knowledge of hotel management software (Lightspeed Galaxy system an asset).
- Verbal communication skills, smiling and very good interpersonal skills.
**Key competencies**
- Provide an outstanding experience to build customer loyalty.
- Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization).
- Communication and teamwork.
- Neat presentation and appearance.
- Sense of autonomy, organization, and dynamism.
- Ability to follow directions and willingness to learn.
**Qualifications sought**
- 1 year or less of experience in a similar position in the hotel industry
- Bilingual - oral and written (French and English)
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24 - 40 per week
**Salary**: $23.48 per hour
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Application question(s):
- Are you legally eligible to work in Canada?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French (required)
- English (required)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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