Night Manager

2 weeks ago

Dorval, Canada Hôtel Sheraton Montréal Aéroport Full time
Overview The Sheraton Montreal Airport Hotel is looking for an outstanding individual to join us as a Night Manager - Guest Services Full-time.
Our hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport.   Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the opportunity for you 
With an experience for both guests and our employees as a priority, which is at the heart of everything we do, the successful candidate will be responsible for assisting in the smooth day-to-day operations of the hotel during the night. They are responsible for supporting the daily nightly activities to ensure that every guest has a unique experience. 
If you feel you are a good fit, we invite you to submit your application with a letter of introduction to cv@sheratonmontreralairport.com 
If this position is not for you, please contact us for other opportunities Do you know the perfect candidate for this position?  Don't hesitate to tell them about this opportunity.
We offer very competitive benefits including:  Group insurance, RRSP, employee assistance programs, parking, Marriott hotel discounts, and more.
Summary The Night Manager - Guest Services is responsible for working with the Guest Services Manager and ensuring the smooth running of daily operations during the night shift. In general, this position is responsible for ensuring guest satisfaction and service delivery, overseeing the general operations of the hotel during the night shift, and will be responsible for end of day accounting functions.  This person will work closely with all departments and is the contact person in the absence of the Director of Guest Services.  
Duties  • Customer service - is a priority at all times • Supervise and manage the front desk team in the absence of the Director, Customer Service • Ensure that quality and standards are met.  • Ensure guest satisfaction during and after service delivery, and address complaints if any.  • Support & advise the team during the welcoming and departure of guests, and any other incoming requests.  • Share/pass on pertinent information to fellow work colleagues during shift changes.    • Clear and positive communication - facilitate communication between shifts  • Open/transparent communication with all other departments  • Ensure the overall cleanliness of the facility • Ensure that occupational health and safety is a priority • Balanced judgment and decision making  • Audits and reports day shift balances • Balances accounts and closes cash registers at various outlets. Key Skills  • Communication skills • Interpersonal  • Attention to detail and quality  • Time management   • Planning and organizing  • Problem solving • Results oriented  • Accountability and reliability  • Ethics and integrity  • Coaching and mentoring
Qualifications required   • 2 years or less of experience in a similar position in the hotel industry • Experience in a unionized environment is an asset • Bilingual - oral and written (French and English)

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