Client Care Representative

2 weeks ago

Winnipeg, Canada Innovair Group Full time

_**Medigas Manitoba Limited **_is proudly Canadian, locally owned, independent business of over 40 years with multiple locations across Manitoba to serve our customers. As a member of the Innovair Group of companies, we are a dynamic organization, recognized for our leadership, our connection to the community and our commitment to provide our employees with a great work environment, opportunities for growth and competitive rewards._
- **Excellent Salary (commensurate with experience)**
- **Full Benefits Package**
- **Growth and Development Opportunities**

**Now Hiring a Client Care Representative**

As a Client Care Representative, you love helping people. You enjoy connecting with them, making a positive impression, and ultimately, providing them exceptional customer service support. Even more so, you’re someone who enjoys being in the ‘center of the action’ and are capable of multi-tasking and keeping many balls up in the air in a busy environment. To help keep yourself organized, you have a great memory for numbers, you’re a quick study, and you can refocus on a task easily after being pulled away. You are someone who appreciates being a part of a team that is high-energy, hard-working and professional, balanced with a great sense of humour. You love working in the details, being accurate with your documentation and reporting, and can manage your time well under pressure. Most importantly, you enjoy the rewards of watching a client transform under your care and know that the dedication and support you provide is important and life-changing.

**As a Client Care Representative, you will**:

- Be the first point of contact (and first impression) for our clients, both in-person at our clinic and over the phone.
- Support the day-to-day needs of our clinic, including in-taking new clients, coordinating Sleep Therapist schedules and updates, facilitating sales of medical equipment, data entry, photocopying, faxing and filing, completing resupply phone calls and fill orders.
- Maintain and input client information into our patient record software and relevant databases and always protect the confidentiality of their personal and financial information.
- Have a minimum Grade 12 education and 2 years’ experience in a customer service-oriented role.
- Be well-versed in all Microsoft Office software. Previous database management experience is considered an asset.
- Have a valid Class 5 Manitoba Driver’s License and a clear driving abstract.
- Be physically capable of lifting, pushing, and pulling weights of up to 25 lbs.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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