Client Services Life Representative

6 months ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

DUTIES AND RESPONSIBILITIES
- Process payments for assigned groups CAS
- Assists with salary verification process annually prior to our Clients renewal date.
- Follows up with returned payments for assigned groups.
- Responds to telephone inquiries and written correspondence relating to group life enrollment in an efficient and professional manner.
- Process and maintain group’s pre-authorized debit and member’s direct deposit information
- Forwards COB information to appropriate department
- Maintains files for assigned life groups
- Review first bill for new Life clients.
- Review and reconcile Self Admin payments
- Updates and maintains the life group enrollment procedures (Confluence)
- Investigate and correct data error report.
- Ensure Life documentation is maintained in a secure and confidential manner.
- Review the Life Billing reports and make required adjustments.
- Identifies opportunities for process efficiency improvements and recommends process changes.
- Corrects member update error report.
- Provides backup and assists other Client Service representatives
- Prepares cash vouchers for payments received without payment statement form.
- Attends, prepares for and participates in scheduled meeting with both internal and external customers
- Collects relevant data for unusual enrollment situations by pulling Group Agreements and/or calling group administrators or members to obtain additional information. Communicates and proposes recommendations to Supervisor.
- Other related duties as assigned.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES
- University Degree or Community College Diploma in Business Administration or an equivalent combination of education and 1-3 years related experience.
- Above average verbal and written communication skills
- Previous administrative experience an asset
- High attention to details and accuracy
- Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers
- Strong analytical problem solving and mathematical skills with attention to detail.
- Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.
- Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
- Ability to understand and diagnose complex administrative processes and situations through diplomatic and collaborative probing, investigation, and interaction involving all stakeholders.
- Demonstrated ability to research, analyze, assess and provide options and make recommendations on matters of procedure and policy.
- Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Specific programs include but are not limited to LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

Ready to Apply? We are excited to meet you
We thank all applicants for their interest; ho

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