Customer Care Representative

6 months ago


Winnipeg, Canada Sonova Full time

Winnipeg, CanadaCustomer Care Representative
- Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_
- Are you passionate about providing customer service that exceeds expectations?_
- If so, we think you belong here at
- **Connect Hearing** as a
- **Travel Customer Care Representative**- This unique position requires travel around the Winnipeg area to support of our diverse clinic network A vehicle is required.**Who we are**:

- Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.**Working Location**:Winnipeg, MB**Reporting to**: Regional Clinic Manager**A day in the life of a Customer Care Representative involves**:
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs - don’t worry, training provided

**What you get in return**:

- Competitive Hourly Wage
- Full Benefits Package on Day 1
- Monday - Friday (business hours)
- 3 weeks vacations to start + birthday off
- Eligible for Quarterly Bonus
- Growth and development opportunities
- **Reimbursement for daily vehicle mileage**

**We'd love to hear from you if**:

- You possess strong communication and customer service skills
- You have experience or would enjoy working on and reconciling accounts receivable
- Your aligned with our value of helping others
- You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

**Don't think you meet the criteria?**
- If you’re willing to go all in and learn, we'd still love to hear from you-
**More About Us**:

- We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.- Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense._

Sonova is an equal opportunity employer



  • Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...


  • Winnipeg, Canada Cabela's and Bass Pro Shops Canada Full time

    **Summary**: Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to assist and provide customer service representative coverage as needed. **Location**: This position is an onsite role....


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to assist and provide customer service representative coverage as needed. **Responsibilities**: - Work with courier...


  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Bilingual Customer Care Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian...


  • Winnipeg, Canada Swish Maintenance Limited Full time

    Take the next step in your Customer Operations career by joining Swish’s Clean-It Centre as a Retail Customer Care Representative! **Position Overview**: The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre...


  • Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...


  • Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...


  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Regional Customer Care...


  • Winnipeg, Canada Quality Classrooms Full time

    Quality Classrooms seeks a dynamic individual to join and grow with our Customer Care team. The Customer Care Representative's primary role is to build strong relationships with our customers by delivering exceptional customer service. **Responsibilities**: - Efficiently input sales orders & sales quotes with accuracy - Resolve any discrepancies with the...


  • Winnipeg, Canada Quality Classrooms Full time

    Quality Classrooms seeks a dynamic individual to join and grow with our Customer Care team. The Customer Care Representative's primary role is to build strong relationships with our customers by delivering exceptional customer service. **Responsibilities**: - Efficiently input sales orders with accuracy - Ensure the sales order meets the company standards...


  • Winnipeg, Canada Canopy Growth Corporation Full time

    The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and...


  • Winnipeg, Canada Activate Games Full time

    Enter the Game! Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of Bilingual Customer Care Representatives. A successful applicant will work independently or with a small team to support all...


  • Winnipeg, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada MWG Apparel Full time

    MWG Apparel is looking for a Customer Support Representative. Joining a small team, the Customer Support Representative will respond to customer inquiries, answer phone calls, process orders and returns, sort, analyze, and generate internal reports. You must have strong communication skills, prior experience in customer service, and Microsoft Office...


  • Winnipeg, Manitoba, Canada Johnston Group Full time

    About Our TeamAt Johnston Group, we value the diversity in the people we serve and strive to create a positive work atmosphere where individual differences are recognized, appreciated, and respected.Customer Care RoleOur Customer Care team is the first point of contact for our customers, and we're looking for a skilled representative to join our team. As a...


  • Winnipeg, Canada Transource Freightways LTD Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Winnipeg, Canada Transource Freightways LTD Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...