Guest Services Representative
1 day ago
**Guest Service Representative**
**The CAPE**
**Prince Edward Country**
**Tulips & Maple Inc.**
Tulips & Maple Inc. is please to be operating the CAPE - Situated on "mansion row", one block from Picton Harbour, The CAPE is a landmark geographically, historically and architecturally. As a Guest Service Representative, you are responsible for providing front desk services to guests, undertaking various administrative duties. The best Guest Service Representative will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
**Guest Service Representative Responsibilities**:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with housekeeping and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
**Guest Service Representative Requirements**:
- High school diploma or GED.
- 2+ years of customer service experience.
- Certificate or diploma in hospitality advantageous.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Whether it is planning a dream wedding, an elegant gala, a corporate gathering, private function or family reunions; our team loves to create and build exceptional events for each and every client. If you love giving excellent care to customers, we may have a position of interest to you
**Job Types**: Full-time, Part-time
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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