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Guest Service Agent
3 weeks ago
Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
**Work setting**:
- Hospitality industry
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Experience**:
- 1 year to less than 2 years
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
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