Guest Services Manager
3 weeks ago
We are seeking a friendly and customer-oriented Guest Services Manager to join our team. As a Guest Services Manager, you will be the first point of contact for guests and play a crucial role in ensuring their satisfaction during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy providing exceptional customer service, we would love to hear from you.
**Duties**:
- Greet guests upon arrival and provide them with a warm welcome
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain accurate records of guest interactions and transactions
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Coordinate and manage group bookings
- Supervise and manage the front desk team including performance management and training
- Monitor front desk operations to ensure compliance with hotel policies and quality standards
- Manage the booking and scheduling of meeting rooms, ensuring availability and proper set up
- Flexibility to work all shifts, including evenings, weekends and holidays
- Ability to be on call to address any urgent matters
- Maintain a clean and organized work space
**Experience**:
- Previous experience in a similar role within the hospitality industry is preferred
- Strong knowledge of hotel operations and guest services
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Exceptional customer service skills with the ability to handle difficult situations with professionalism and empathy
- Strong attention to detail and organizational skills
**Job Types**: Full-time, Permanent
**Salary**: $16.55-$20.00 per hour
Expected hours: 40 - 45 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- On call
Work Location: In person
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