Guest Service Representative
3 months ago
Title: Guest Service Representative & Occasional Relief Night Auditor
- Manager on Duty (Part Time)
**Scope**:
- Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Ensure accuracy of balancing and auditing hotel operational revenues and accounts. Represent management at times by ensuring company policies and key standards are maintained at all times with a high degree of professionalism.
**Primary Responsibilities**:
- Registers guests into the hotel in a prompt and courteous manner using service standards and upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Help create a positive work environment, through teamwork and cooperation with peers and team leaders.
- Contribute to a healthy and safe work environment by reporting all safety hazards, and working in a safe manner.
- Execute emergency preparedness procedures when necessary.
- Follows company policies and procedures.
**Note**: Other duties as assigned by supervisor or management
**Qualifications**:
**Education/ Experience**: High School diploma or equivalent and customer service experience.
**Skills**: Interpersonal skills
Computer skills
**Working Conditions**:
Will be required to work nights (on occasion), weekends and holidays.
Will be required to work in fast paced, stressful environment.
May be asked to work overtime.
Position requires standing for long period of time
**Wage**: $16/hour
**Job Type**: Part-time
**Salary**: $16.00 per hour
**Benefits**:
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Work Location: In person
-
Guest Service Representative
4 months ago
Point Edward, Canada Four Points by Sheraton Sarnia Point Edward Full timeScope: - Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Ensure accuracy of balancing and auditing hotel operational revenues and accounts. Represent management at times by ensuring company policies and key standards are maintained at all times with a high degree of...
-
Guest Services Representative
3 months ago
Point Edward, Canada Starlight Casino Full time**Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and assist guests, answer inquiries, and provide...
-
Guest Services Manager
4 months ago
Point Edward, Canada Hampton Inn by Hilton SarniaPoint Edward Full timeWe are seeking a friendly and customer-oriented Guest Services Manager to join our team. As a Guest Services Manager, you will be the first point of contact for guests and play a crucial role in ensuring their satisfaction during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy providing exceptional customer...
-
Guest Service Attendants
1 month ago
Hunts Point, Canada White Point Beach Resort Full timeWe are looking for individuals that have a love for everything customer service. As a member of the Guest Services team, you will be a touch point for everything on the property for our guest. You will assist with luggage, perform room services, set up, and tear down functions, and generally be a person that any guest on property can come to with inquiries....
-
Guest Service Agent
4 months ago
Hunts Point, Canada White Point Beach Resort Full timeWhite Point Beach is looking for individuals who enjoy being front and center, a focal point for the guest, and always looking to go above and beyond when it comes to customer service. The Guest Services staff are our front line ambassadors, as they are often the first experience a guest has with our property, and the individual that interacts with the...
-
Guest Service Agent
2 months ago
Prince Edward, Canada The Drake Full timeThe Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and...
-
Inside Sales Representative
3 months ago
Point Edward, Canada Active Playground Equipment Full timeThe Sales Representative will assist in driving all sales functions while helping to increase revenue and profits. This individual is responsible for helping develop distribution channels, building strategic business relationships, and providing vision for all sales strategies and their execution. This position will maintain a high level of product and...
-
Inside Sales Representative
4 months ago
Point Edward, Canada Active Playground Equipment Full timeThe Sales Representative will assist in driving all sales functions while helping to increase revenue and profits. This individual is responsible for helping develop distribution channels, building strategic business relationships, and providing vision for all sales strategies and their execution. This position will maintain a high level of product and...
-
Part Time Night Auditor
3 months ago
Point Edward, Canada Vrancor Full time**POSITION AVAILABLE: Night Auditor** **REPORTS TO**:Front Desk Manager** **LOCATION: Holiday Inn Express Sarnia/Point Edward** **ADDRESS: 1460 Venetian Blvd. Point Edward, ON N7T 7W6** **JOB SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Night Auditor is responsible to ensure guest satisfaction by dealing with...
-
Room Attendant/housekeeping
3 months ago
Point Edward, Canada Four Points by Sheraton Sarnia Point Edward Full time**Scope**: Cleans hotel guest rooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. **Primary Responsibilities**: - Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards. - Notifies guest services (front desk) when service is complete so rooms may be sold....
-
Maintenance Worker
4 months ago
Point Edward, Canada Hampton Inn by Hilton SarniaPoint Edward Full timePerforms general guest room and public area maintenance and repairs on HVAC, plumbing and electrical equipment. - Checks on all guest room electrical appliances and circuits, including refrigeration controls, television sets and lighting systems, making repairs where necessary. - Provides guest room service/repair status to front desk and executive...
-
Maintenance Worker
4 months ago
Point Edward, Canada Hampton Inn by Hilton SarniaPoint Edward Full timePerforms general guest room and public area maintenance and repairs on HVAC, plumbing and electrical equipment. - Checks on all guest room electrical appliances and circuits, including refrigeration controls, television sets and lighting systems, making repairs where necessary. - Provides guest room service/repair status to front desk and executive...
-
Housekeeping Room Attendant
4 months ago
Point Edward, Canada Vrancor Full time**POSITION AVAILABLE: Housekeeping Room Attendant** **REPORTS TO**:Housekeeping Manager** **LOCATION: Holiday Inn Express Sarnia/Point Edward** **ADDRESS: 1460 Venetian Blvd. Point Edward, ON N7T 7W6** **SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant will thoroughly clean and service guest suites with a high attention to...
-
Housekeeping Room Attendant
4 months ago
Point Edward, Canada Vrancor Full time**POSITION AVAILABLE: Housekeeping Room Attendant** **REPORTS TO**:Housekeeping Manager** **LOCATION: Holiday Inn Express Sarnia/Point Edward** **ADDRESS: 1460 Venetian Blvd. Point Edward, ON N7T 7W6** **SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant will thoroughly clean and service guest suites with a high attention to...
-
Housekeeping Room Attendant
3 months ago
Point Edward, Canada Vrancor Full time**POSITION AVAILABLE: Housekeeping Room Attendant** **REPORTS TO**:Housekeeping Manager** **LOCATION: Holiday Inn Express Sarnia/Point Edward** **ADDRESS: 1460 Venetian Blvd. Point Edward, ON N7T 7W6** **SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant will thoroughly clean and service guest suites with a high attention to...
-
Housekeeping Attendant
4 weeks ago
Point Edward, Canada Sunbridge Venetian LP Inc. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Sunbridge Venetian LP Inc. as a key member of our hospitality services team.Key ResponsibilitiesCleaning and Sanitation: Ensure all areas of the hotel, including guest rooms, public spaces, and back-of-house areas, are clean and sanitized to the...
-
Maintenance Worker
4 months ago
Point Edward, Canada Sunbridge Hotel & Conference Centre Full timeMaintenance Person (Full-Time) **Scope**: Performs general maintenance work to ensure hotel maintenance quality standards are achieved and maintained. **Wage: $18.00/hr with benefits after 3 months** **Primary Responsibilities**: - Assists with completion of the preventative maintenance checklist and completes minor repair work orders such as replacing...
-
Housekeeping Assistant
3 weeks ago
Point Edward, Canada Sunbridge Venetian LP Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Aide to join our team at Sunbridge Venetian LP Inc. as a key member of our housekeeping department.Key ResponsibilitiesCleaning and Maintenance: Ensure that all areas of the hotel, including guest rooms, public spaces, and back-of-house areas, are clean and...
-
Housekeeping Assistant
3 weeks ago
Point Edward, Canada Sunbridge Venetian LP Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Aide to join our team at Sunbridge Venetian LP Inc. as a key member of our housekeeping department.Key ResponsibilitiesCleaning and Maintenance: Ensure that all areas of the hotel, including guest rooms, public spaces, and back-of-house areas, are clean and...
-
Housekeeping Assistant
3 weeks ago
Point Edward, Canada Sunbridge Venetian LP Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Aide to join our team at Sunbridge Venetian LP Inc. as a key member of our housekeeping department.Key ResponsibilitiesCleaning and Maintenance: Ensure that all areas of the hotel, including guest rooms, public spaces, and back-of-house areas, are clean and...