Sales Associate

2 weeks ago

Burnaby, Canada BCIT Student Association Full time

Title: Retail Sales Associate

Reports to: Store Manager

Department: Retail Operations

Status: Casual, On-Call, Part Time

Work Hours: Monday to Friday

Compensation: $18.02 - $20.24

**About Us**:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.

BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:

- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.

**Why Work With Us**:

- 12 statutory holidays a year
- Free coffee and tea, and discounts at BCITSA food and retail locations
- Free access to BCIT fitness facility
- Flexible, fun team environment
- Everyone works towards enhancing student life

**The Opportunity**

The Sales Associate position is responsible for full cycle customer service to clients at BCIT Student Association’s retail outlets. This includes making specialty drinks and preparing food items, processing transactions, stocking, and cleaning, and opening and closing duties. This position incorporates BCITSA’s equity, diversity, and inclusion values into their work and professional relationships.

**What You Will Do**:
**Customer Service**
- Greet and acknowledge all customers, offer assistance and be responsive to customer inquiries
- Respond to and address customer complaints and requests with support from manager
- Actively promote products and specials to customers including specialty drinks, and the Savour app
- Perform related administrative duties such as answering phone calls
- Create drinks according to recipe and customer preferences
- Maintain and manage stock within the stores and write off stale and outdated merchandise

**Operational Duties**
- Ensure store appearance is as per BCITSA standards
- Follow all procedures as identified in training manuals and store guidelines including daily cleaning procedures, food preparation and display and specialty drink preparation
- Clean all work areas thoroughly, with special attention to contact surfaces and equipment
- Conduct regular bussing within the store as needed and as directed by manager
- Mentor new hires as requested and needed

**About You**:
With a proactive, engaging attitude you are someone who promotes customer service, teamwork, and communication in line with our culture and objectives. You are positive, customer orientated, and resourceful in your abilities to support the operation of the BCITSA Retail Operations.

**EDUCATION & EXPERIENCE**
- Grade 10 or equivalent

**KNOWELDGE & ABILITIES**
- Maintain technical skills at a level needed to utilize POS, Office 365 and additional time tracking software
- Ability to read and write in English at a level necessary to effectively perform duties
- Build knowledge of retail products to effectively sell and address customer needs
- Develop and maintain a good knowledge of campus layout, building names and BCITSA services, in order to provide directions to students and visitors

**REQUIREMENTS**
- Requires shift work
- Must be able to lift and carry up to 11kg (25lbs), bend, crouch, climb, and walk and stand for long periods; pull a cart with some supplies, recycled cardboard etc.
- Must be able to perform cleaning duties, such as mopping and sweeping floors, cleaning dishes, counters and equipment, i.e. coffee pots.
- This position is required to perform repetitive movements

BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations

**Job Types**: Part-time, Casual

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