Customer Service Advisor, Continuing Education

6 months ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The Customer Service Advisor, Continuing Education and Contract Training (CECT) is the first point of contact to provide front line customer service to CECT students (including online, Ontario Learn & face to face ), as they relate to admission inquiries, processing registrations, fee set-up & collection, accessing courses, providing information on courses, programs and certificate selections, new opportunities and course changes as well as delivering support services that enhance the student experience.

In collaboration with the Continuing Education Managers, schedules courses and classes in Evolve as part of course set up to open registration. Completes grad audits, grade collection, and produces certificates. Provides feedback to Continuing Education Managers to assist with program development & improvement.

Assists with development of ad hoc in-house marketing materials for print/web as needed
- Please Note: _This position has been designated as hybrid as is expected to be on on-campus 50% of the time._

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:

- Completion of a two (2) year college diploma in Business or Office Administration
- Three (3) years of relevant working experience including:

- Demonstrated experience providing excellent front-line customer service in a deadline driven, professional office environment.
- Proven ability to communicate effectively with a variety of clients from varying social, academic, economic and cultural backgrounds.
- Experience and demonstrated proficiency in an on-line environment utilizing an Enterprise Resource Planning (ERP) system. Ability to navigate the external web and internal web-based information.
- Experience co-coordinating several project components and using oral and written communication skills to liaise tactfully and diplomatically with multiple stakeholders both within the dept. and with other college depts.
- General knowledge of post-secondary programs and CECT courses
- Experience working independently, prioritizing, organizing and problem-solving own work in a customer service team based environment.
- Experience dealing with sensitive and confidential information in an appropriate manner and in keeping with College policies related to confidentiality and the Freedom of Information Demonstrated accuracy in documentation and verification skills as they relate to records management and various educational documents.
- **Please Note - Support Full Time**

**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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