Service Advisor

2 months ago


Peterborough, Canada Paris Marine Ltd. Full time

**Service Advisor Job Description**

We are looking for a detail-oriented service advisor to assist our service department and handle customer service interactions, reports, and repair orders. The service advisor's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and assisting service team members. The service advisor maintains a strong working knowledge of industry standards and practices as well as the company's products and services.

To be successful as a service advisor, you should display a strong sales-minded attitude, ability to multi-task in a fast pace environment, as well as excellent leadership and communication skills. You should also have the ability to develop and maintain strong, positive relationships with customers, fellow employees and third-party vendors.

**Service Advisor Responsibilities**:

- Delegating and directing service tasks, monitoring the progress of current projects, and assisting service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Service Advisors Requirements**:

- Previous sales and customer service experience.
- Strong industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift

Application question(s):

- Able to work Saturdays? (required)

**Education**:

- Secondary School (required)

**Experience**:

- Boating: 3 years (preferred)
- Customer Service Related: 2 years (required)

Licence/Certification:

- Valid Drivers License (required)

Work Location: In person


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